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Claims Officer (voice/non-voice/pref With Bpo Exp) – Cebu I Manila Vacancies at QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BRANCH

Image QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BRANCH

Job vacancies posted on: 11 months ago

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Do you currently live in the Armm, Bicol Region, C.A.R, Cagayan Valley, Central Luzon, Soccsksargen, Caraga, Central Visayas, Eastern Visayas, Ilocos Region, National Capital Reg, Northern Mindanao, Davao, Calabarzon & Mimaropa, Zamboanga & Western Visayas and its surrounding areas and are looking for job vacancies? We are pleased to inform you that our company office, QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BRANCH is currently seeking candidates to then join and fill the position as Claims Officer (Voice/Non-voice/pref with BPO exp) - CEBU I MANILA and able to work under full time working hours system.

We are a competent professional company, therefore we have specific criteria for the interested candidates. We give priority to candidates who are experienced in the field of Services & Customer Service with a minimum Bachelor's Degree. In addition, we also prioritize candidates who are professional at work, uphold honesty, discipline in responsibility, and are capable to complete their task as well as possible.

We are offering a salary of ₱16,000 - ₱38,000 for this position for interested candidates. However, this salary range can be negotiated and changed if the candidate's credibility exceeds our expectations and for sure, the agreement is adjusted to the policies of our company's HRD. Your capability will be highly appreciated by our company.

Job Info

Company	QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BRANCH
Position	Claims Officer (voice/non-voice/pref With Bpo Exp) - Cebu I Manila
Region	C.A.R, Cagayan Valley, Calabarzon & Mimaropa, Central Visayas, Davao, Northern Mindanao, Zamboanga
Career Level	1-4 Years Experienced Employee
Work Experience	1 year
Qualification	Bachelor's/College Degree
Type of Work	Full-Time
Minimum Salary	PHP 16.000
Maximum Salary	PHP 38.000

Job Description Summary

This role is responsible for end to end claims management of claims. This includes making decisions on claim outcome, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers and claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured.

Hiring Requirements

Job Description

Primary Responsibilities

• Manage claims end to end within parameters of claims manual, DTPs, GSSC policies and relevant legislation and regulations.

• Ensure compliance within delegated authority limits

•Maintain effective and proactive communication with customers

• Ensure effective coordination with suppliers

•Set possible cost of claim and updates on time as reports are sent through by assessors

• Raises payment within delegations of authority

• Interpreting policy coverage and determining if coverage’s apply to claims submitted. Promptly informing customer of acceptance/ decline of claim and escalating issues or proper endorsement as needed.

• Decide on the best fulfillment method to settle claim.

• Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team.

• Identify recovery opportunities on claims

• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out

• Provide feedback to the underwriting team for details that need to be flagged/ noted in the policy that is relevant upon renewal.

Required Education

• Bachelor’s Degree or equivalent combination of education and work experience

Required Experience• NA Preferred Competencies/Skills

• Customer service skills

• Proficiency in MS tools

• Analytical and negotiation skills

• Excellent verbal and written communication skills (English)

• Preferably with Case Management Skills

Preferred Knowledge

• Preferred Basic Knowledge of Insurance

• Basic Knowledge of Customer Service

Office/Company Address

Country	Philippines
Region	Armm
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Country	Philippines
Region	Bicol Region
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Country	Philippines
Region	Southeast Asia
City	C.A.R
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Country	Philippines
Region	Southeast Asia
City	Cagayan Valley
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Country	Philippines
Region	Central Luzon
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Country	Philippines
Region	Soccsksargen
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Country	Philippines
Region	Caraga
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Country	Philippines
Region	Western Visayas
City	Central Visayas
Address	8W85+VMG QBE Insurance, Samar Loop, Cebu City, 6000 Cebu, Philippines
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Country	Philippines
Region	Eastern Visayas
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Country	Philippines
Region	Ilocos Region
Address	H23W+7J4 QBE Insurance, 30th St, Taguig, Metro Manila, Philippines
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Country	Philippines
Region	National Capital Region
Address	H23W+7J4 QBE Insurance, 30th St, Taguig, Metro Manila, Philippines
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Country	Philippines
Region	Northern Mindanao
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Country	Philippines
Region	Davao Region
City	Davao
Address	QBE Seaboard, 33-C J.P. Laurel Ave, Poblacion District, Davao City, 8000 Davao del Sur, Philippines
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Country	Philippines
Region	Calabarzon & Mimaropa
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Country	Philippines
Region	Zamboanga Peninsula
City	Zamboanga
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Country	Philippines
Region	Western Visayas
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Benefit

Get work experience
Bonus for overtime
Be taught first
Good work environment

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Company Description

QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 17,00 people in 38 countries.

Our underlying business strategy is to maintain operations in the key global insurance markets and, where possible, to be a lead underwriter for selected lines of business.

In the Philippines, QBE Group Shared Services Centre (GSSC) was incorporated in February 2013 as an integral part of the QBE strategy. Currently, it has locations in Manila and Cebu with over 3,200 employees. The GSSC provides a comprehensive range of Insurance Services to QBE’s customers and brokers across geographies (Australia, New Zealand, Europe, North America and Asia Pacific) such as underwriting support, policy servicing, claims, credit control and customer service. It also provides various knowledge processing services such as Finance, Technology, HR Delivery, Data Analytics and Reporting to QBE Businesses globally.

QBE GSSC in the Community

The GSSC Foundation was established in 2014, extending QBE’s long history of corporate social responsibility to the Philippines. It mirrors QBE’s insurance role in the community to assist people in need.

Company Info

Industry: Call Center/IT-Enabled Services/BPO
Company Size: 2001 - 5000 Employees
Average Processing Time: 9 days
Benefits & Others: Dental, Miscellaneous allowance, Medical, Business (e.g. Shirts), Regular working hours with varied work schedules