L2 Technical Support Specialist | Remote Work Vacancies at STAFFVIRTUAL (a brand of Virtoren Services, Inc.)
- Job vacancies posted on: 11 months ago
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STAFFVIRTUAL (a brand of Virtoren Services, Inc.) has open a job vacancy for the domicile of Bicol Region, Central Luzon, Central Visayas, Eastern Visayas, Ilocos Region, National Capital Reg, Northern Mindanao & Calabarzon & Mimaropa and surrounding areas as l2 technical support specialist | remote work with full time work system which will then be placed in our company office.
The candidates we need are those who have the minimum criteria of Not Specified and experienced and have the integrity to work in the field of Services & Tech & Helpdesk Support.
Our company highly values a professional and competitive work environment, therefore, candidates are required to uphold honesty and discipline in a work environtment.
As a professional company, we offer a competitive monthly base salary ₱80,000 - ₱85,000 which can be adjusted by the decision of our HRD company and adjusts to the capabilities of the candidate offers for our company.
Job Info
| Company | STAFFVIRTUAL (a brand of Virtoren Services, Inc.) |
| Position | L2 Technical Support Specialist | Remote Work |
| Region | Calabarzon & Mimaropa, Central Visayas, Northern Mindanao |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 2 years |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Minimum Salary | PHP 80.000 |
| Maximum Salary | PHP 85.000 |
Duties & Responsibilities:
- Provide frontline support for both hardware and software issues via telephone or remote assistance in a timely manner
- Root cause analysis for end user problems
- Escalating technical support issues internally and externally with manufacturers (Microsoft, Dell). Working remotely with OEM support teams to coordinate and complete repairs.
- Monitoring client IT systems Up/Down alerts. Respond within SLA to ‘outage’ events.
- Perform Windows OS patching and security updates as assigned.
- Create Technical Documentation and Knowledge Base articles for common troubleshooting and resolutions.
Qualifications:
- Business application support (Microsoft Office, Outlook, Office 365, Azure, etc.…)
- Troubleshooting Citrix/RDS and LAN/WAN connectivity issues
- Active Directory and Microsoft Exchange Online administration
- Administration experience for Windows Server and Hyper-V console
- Working knowledge of server virtualization technologies (VMware & Hyper-V)
- Mobile device support experience (iOS & Android)
- ConnectWise Manage/Automate systems
- ITIL Support principles for Ticketing, Triage, and Problem Resolution
PERKS:
✓ Remote Work (subject to client’s business needs)
✓ HMO Coverage upon joining the company
✓ 1 FREE HMO Dependent after 6 months
✓ Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
✓ Unused Leave Conversion
✓ Attendance bonus
✓ Annual bonus
✓ Monthly prizes and bonuses!
✓ Up to 30K referral bonus!
Office/Company Address
| Country | Philippines |
| Region | Bicol Region |
| Map | Google Map |
| Country | Philippines |
| Region | Central Luzon |
| Map | Google Map |
| Country | Philippines |
| Region | Western Visayas |
| City | Central Visayas |
| Map | Google Map |
| Country | Philippines |
| Region | Eastern Visayas |
| Map | Google Map |
| Country | Philippines |
| Region | Ilocos Region |
| Map | Google Map |
| Country | Philippines |
| Region | National Capital Region |
| Map | Google Map |
| Country | Philippines |
| Region | Davao Region |
| City | Northern Mindanao |
| Map | Google Map |
| Country | Philippines |
| Region | Calabarzon & Mimaropa |
| Map | Google Map |
Benefit
- Remote Work
- HMO upon start date
- Work equipment are provided
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Company Description
STAFFVIRTUAL is an American business process outsourcing (BPO) company with offices in the Philippines specializing in customer support, back office, and IT outsourcing. We also provide professional employer organization (PEO) or Employer of Record (EOR) solutions. We play a meaningful role in the long-term growth of our client’s businesses by delivering dramatic cost-savings and efficiency improvements.
We are always looking for hard working, energetic and fun professionals to join our tribe. We enjoy a unique lifestyle, and we certainly aren’t your ordinary outsourcing company. If you’re ready to live the dream and make a big difference, we want to hear from you!
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 51 - 200 Employees
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Regular hours, Mondays - Fridays, Smart Casual
This Job Vacancies Grouping Tag:
- Full-Time job vacancies in 2023
- Full-Time job vacancies in Central Visayas 2023
- Full-Time job vacancies in Northern Mindanao 2023
- job vacancies for Not Specified
- job vacancies in the city of 2023
- job vacancies in the city of Central Visayas 2023
- job vacancies in the city of Northern Mindanao 2023
- L2 Technical Support Specialist | Remote Work position job vacancies
