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Customer Support Representative (csr) Vacancies at HRweb Inc.

Job vacancies posted on: 11 months ago

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Our company is currently seeking employees to fill the position as Customer Support Representative (CSR). For those of you who live in Cebu (Cebu City), Makati City & Cavite and its surrounding areas, we need you to then join and becoming a part of our company to work in our office, HRweb Inc., and able to work under full time system.

As a company that is professional and competent in the field we are engaged in, we have specific criteria for each of our employees as well as the prospective employees. If you are experienced in the field of Services & Customer Service with a minimum degree of Not Specified, professional, honest and disciplined in work, we look forward to hearing from you as soon as possible.

The average starting salary we can offer you is in the range of ₱16,000 - ₱38,000. If you have credibility beyond the minimum criteria we are looking for, the provisions regarding the average initial salary we offer may change according to our company HRD agreement.

Job Info

Company	HRweb Inc.
Position	Customer Support Representative Csr
Region	Cavite, Cebu (Cebu City), Makati City
Career Level	1-4 Years Experienced Employee
Work Experience	1 year
Qualification	Not Specified
Type of Work	Full-Time
Minimum Salary	PHP 16.000
Maximum Salary	PHP 38.000

Job Description:

HRweb Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our valued clients.

Responsibilities:

Respond to customer inquiries and provide timely and accurate solutions via phone, email, and chat support.
Assist customers with product information, troubleshooting, and technical support.
Collaborate with internal teams to resolve customer issues and ensure a seamless customer experience.
Maintain accurate records of customer interactions and transactions.
Identify and escalate complex customer issues to the appropriate departments for resolution.
Provide feedback on recurring customer concerns to improve product and service offerings.
Stay updated on HRweb Inc.’s products, services, and industry trends to provide knowledgeable assistance to customers.

Requirements:

Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle multiple tasks in a fast-paced environment.
Previous customer service experience preferred.
Familiarity with HR and payroll systems is a plus.
Proficiency in using customer support software and CRM systems.
Ability to empathize with customers and provide exceptional service.
Experience in Computer Hardware, CCTV, Network, Biometrics installation and Servicing (optional)
Willing to work at Cavite/Davao/Cebu/Makati/Pampanga Offices

Benefits:

Opportunities for growth and career development.
Collaborative and supportive work environment.
Chance to work with a diverse range of clients and industries.
Training and ongoing support to enhance your skills.

If you are a dedicated individual with a passion for customer service and a desire to work in a dynamic and innovative company, we would love to hear from you. Please submit your resume and a cover letter highlighting your relevant experience to hr_at_hrweb_dot_ph, We look forward to reviewing your application and potentially welcoming you to our team at HRweb Inc.

Note: Only shortlisted candidates will be contacted for further consideration.

Office/Company Address

Country	Philippines
Region	Central Visayas
City	Cebu (Cebu City)
Address	HRweb.ph, Park Centrale, 5th FLOOR, BUILDING Jose Maria del Mar St, Cebu City, 6000, Philippines
Map	Google Map

Country	Philippines
Region	National Capital Region
City	Makati City
Address	HRweb.ph, U217 2/F Makati Executive Tower, 1 Dela Rosa Street, Makati, Metro Manila, Philippines
Map	Google Map

Country	Philippines
Region	Calabarzon
City	Cavite
Map	Google Map

Benefit

Get work experience
Bonus for overtime
Be taught first
Good work environment

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Company Description

HRweb.ph is a comprehensive solution that encompasses Payroll, HRIS, and Timekeeping. It has been designed as a web-based platform accessible through Google Chrome, Mozilla Firefox, and Internet Explorer. The system covers various aspects, including Recruitment, 201 File Management, Timekeeping, Payroll, Performance Management, and Government-required Reports. Its primary goal is to enhance the productivity of human resources administrators, managers, and employees by facilitating paperless day-to-day and end-to-end transactions. The system offers multi-device access and compatibility, is ready for cloud hosting, and is both comprehensive and online. With its user-friendly interface, HRweb.ph streamlines manual processes, eliminating tedious and repetitive tasks with just a few clicks. Moreover, it is capable of serving companies of all sizes, ranging from small enterprises to those with up to 100,00 employees.

HRweb.ph is a locally developed HRIS solution based in the Philippines. It has been created by a team of well-rounded experts with extensive experience in the industry, boasting eight years of exposure. The system can be customized to meet specific client requirements, offering endless possibilities.