Quezon City Jobs Global Payroll & Product Support Engineer – Lead Specialist Position at NGA HR (Arinso International Phils., Inc.)
- Job vacancies posted on: 9 months ago
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Candidates who are domiciled in Quezon City and its surroundings and meet these following minimum criteria:
- Qualification: Bachelor's/College Degree
- Experienced in Admin/Human Resources & Human Resources
- Behave in a disciplined, honest, responsible, and professional manner in the work environment.
The initial salary that we can offer is quite competitive with a range of ₱110,000 - ₱150,000. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.
Job Info
| Company | NGA HR (Arinso International Phils., Inc.) |
| Position | Global Payroll & Product Support Engineer - Lead Specialist |
| Region | Quezon City |
| Career Level | Supervisor/5 Years & Up Experienced Employee |
| Work Experience | 5 years |
| Qualification | Bachelor's/College Degree |
| Type of Work | Full-Time |
| Minimum Salary | PHP 107.460 |
| Maximum Salary | PHP 150.000 |
Our story
At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at careers.alight.com.
Are you an individual:
- Who is technology savvy with a passion for payroll?
- Enjoys Functional and Technical Problem-Solving challenges
- Passionate to ensuring deliver and maintaining quality service and driving quality product releases
This is the role for you.
Alight strives to provide “best in class” offerings and IP-enabled services for our customers.
Product Support – Lead Specialist is a member of the extended Product Engineering team and is responsible for ensuring Alight’s Payroll Solution is operating smoothly and enables users to conduct their day-to-day business as expected
The Product Support – Lead Specialist is an experienced, multi-disciplined IT professional with a good understanding of the application from a business and a technical perspective, as the role will be the key point of contact for Product related issues.
As a Lead Specialist, you will also have a strong focus on
- Ensuring the application is delivered and used correctly
- Diagnose application and system problems or any incident that is disrupting the application service that business users depend on drive correct resolution by working with business users, Engineering and QA
- Help ensure Alight’s own IP solution is delivered and used correctly as well and helping to mature and enhance it by identifying improvements to either the solution, process, or procedures.
Key Responsibilities
The individual will be involved in the following critical activities:
- Develop a deep understanding of Alight Worklife Solutions at a functional / technical as well as business level
- Develop and monitor system usage and performance matrix
- Ensure problems are identified and managed in line with the Alight SDLC and DevOps framework.
- Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk
- Perform daily, weekly, and monthly checks and maintenance to ensure the health, performance, and availability of solutions.
- Remediation of the vulnerability identified through proactive testing and scanning
- Develop and implement proactive systems monitoring and alerting
- Pro-active collaborates with the Engineering team and other stakeholders to report issues until we have a resolution accepted for the reported issue.
- Provide coaching and advice to other areas of change to help empower and transfer knowledge to other teams
- Reviews and prioritizes Team backlog for Iteration (Sprint) Planning, including coordination of dependencies with other Product Managers.
- Collaborates with System and Solution Architect/Engineering to assist with decision-making and sequencing of the technical infrastructures that will host the new business functionality.
- Manages and maintains an efficient flow of just-in-time story elaboration activities (user story refinement) throughout team execution, typically maintaining 2 iterations (sprints) worth of user stories available and ready in team backlog.
- Participates in Iteration Retrospective, where teams gather to improve their processes.
- Must be willing to work on a rotating basis during public holidays and weekends
Qualifications:
- Applicant Should have Global Payroll Knowledge (3-5 years)
- Ideally should have a background in product support and implementation.
- Knowledgeable/experienced in handling ticketing management (via ServiceNow, Jira, Azure Dev Ops)
- Good team player and very good at attending to concerns and issues escalated by the client/stakeholders.
- Flexible with the working schedules. Willing to work on weekends (if it’s needed only)
By applying for a position with Alight, you understand that should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process of which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on gender, race, color, religion, creed, national origin, ancestry, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship for employment authorization in the Employing Country and with Alight.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| City | Quezon City |
| Address | Alight Solutions - Philippines (NGA Human Resources), GlobalOne Center, E-Commerce Road, Bagumbayan, Quezon City, 1116 Metro Manila, Filipina |
| Map | Google Map |
Benefit
- flexible work from home set up
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Company Description
About Alight Solutions
As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,00 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.
With an unwavering belief that a company’s success starts with its people, Alight Solutions is a leading cloud-based provider of integrated digital human capital and business solutions. Leveraging proprietary AI and data analytics, Alight optimizes business process as a service (BPaaS) to deliver superior outcomes for employees and employers across a comprehensive portfolio of services. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Alight’s 15,00 dedicated colleagues serve more than 30 million employees and family members. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100 at alight.com.
Our colleague experience:
From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Alight colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Alight Colleague Experience, defining what it means to work at Alight and realizing our vision of empowering human and economic possibility. To learn more visit Alight Colleague Experience.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. You will be notified during the hiring process which checks are required by the position.
Alight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, and age, disability, veteran, marital, or domestic partner status. Alight is committed to a diverse workforce and is an affirmative action employer.
Alight is committed to a diverse workforce as an Employment Equity employer (Women, People with Disabilities, Aboriginal Peoples, and Visible Minorities).
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 1001 - 2000 Employees
- Average Processing Time: 8 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Parking, Vision, Business (e.g. Shirts), Mondays-Fridays With Fixed Morning, Mid, and Night Shifts
- Specific Location: Bagumbayan
