Senior Support Technician (msp Experience) Dayshift, Hybrid Work Set-up Vacancies at First Focus Information Technology, Inc.

Job Info

Description

First Focus is an in-house Australia-based IT company in Ortigas Center. We just started the hunt for another Senior Service Desk professional to join our growing team in Manila.

You will be supporting all aspects of our customers’ technical environments across Australia.

In this role you will work out of our brand new office as a member of larger team that spans Australia, New Zealand and the Philippines, working with and being supported by almost 160 IT professionals.

If you’re looking for a role where you can make a genuine difference, where your input will be valued, where the skills and experience you have developed will have an impact and where every day will bring new challenges and rewards, this could be your next big step.

Life at First Focus is all about helping our customers use technology. We simplify, we succeed as a team, and when something isn’t right, we call it out. We listen to each other, and to our customers. We make changes (often very quickly) and we don’t tolerate office politics.

First Focus is one of Australia’s leading Managed Service Providers, with over 250 staff across several Australian offices. We have grown consistently and profitably for over 15 years, and we’re continuing to win new clients and evolve our solutions.

Duties:

• Assists Level 1 and Level 2 Service Desk technicians progress and resolve tickets
• Providing remote support to a very wide array of customers
• Supporting servers, desktops and applications within an Microsoft AD and Exchange environment
• Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
• Performing a wide variety of Level 1-3 support functions across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments
• Performs root cause analysis to get a better understanding of ticketed issues

Technical Requirements

To perform this role, we are seeking a senior technician with most of the following experience. To be successful in this role we don’t need all of the below, but we’re looking for smart people, with the right attitude, who will fit in to our awesome team.

• Extensive experience with Windows Server 2012 R2 and above
• Extensive knowledge in AD/GPO/DNS/DHCP
• Exchange On-prem, Hybrid and Office 365
• Experience working with VMWare & Hyper-V
• iDRAC/iLO
• O365 and AD Administration
• SAN/Storage
• Extensive experience with backup technologies (Veeam and StorageCraft preferred)
• Excellent complex-problem diagnosis technique
• Azure
• Strong Networking skills (LAN, WAN, TCP/IP, DNS & DHCP)
• Firewalls (Fortigate, Meraki, Sophos UTM preferred)
• Email Security Gateway/Anti Spam
• Remote Desktop Services (RDS)

Qualifications:

• At least 5 years of extensive experience doing Senior Support Role
• Worked in Managed services, outsourcing or professional services environment is a plus
• Calm under pressure
• Strong written and verbal communication skills
• Willing to work in our Ortigas Office

Possession of these certifications will give you an advantage for this role, so if you have any of these, please make sure to let us know:

• MCTS, MCSE, MCSA or equivalent
• Microsoft Certified Professional (MCP)
• Citrix Certified
• CCNA

Benefits

• Dayshift, weekends off
• Above the market salary range
• 25 days paid leave annually*
• Training day per month*
• HMO from the first day of your employment
• Addition of one (1) more dependent (e.g., your spouse) to the Company’s HMO policy which includes Medical coverage plus dental benefits package the first day of your employment. As a loyalty incentive, you may add one additional dependent after 2 years’ service and a third dependent after 5 years.
• Company paid Trainings and Certifications with corresponding salary increase (T&C apply) 
• Hybrid work set-up
• Employee Referral Program (Php 20,00)
• Employee MVP Award (Php 10,00)
• Social events, End of Financial Year and Christmas
• All government mandated benefits including 13th month pay

Office Address: 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, ortigas Pasig City Metro Manila Philippines

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Company Description

Company Info

• Industry: Call Center/IT-Enabled Services/BPO
• Registration No.: 2020070001001-03
• Company Size: 51 - 200 Employees
• Average Processing Time: 17 days
• Benefits & Others: Education support, Medical, Regular hours, Mondays - Fridays, Smart Casual