Customer Service Representative (bpo) Vacancies at IGT Technologies Philippines, Inc.
- Job vacancies posted on: 12 months ago
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Hi, there! Are you that lucky person we are looking for which will join our company? We will be delighted to have you!
We are hiring for candidates in the residents of Mandaluyong City & Muntinlupa City and the surrounding regions, we are open recruitment for the positions as Customer Service Representative (BPO) in our business office, IGT Technologies Philippines, Inc..
This is a decent opportunity for you who are willing to work under full time working hours.
Candidates with a Not Specified or even higher and greatly experienced in Services & Customer Service are especially required. Because our company values a competitive and professional work atmosphere, the candidates we seek must be dependable, honest, disciplined, and diligent.
We can offer you a salary that is generally between ₱16,000 - ₱38,000, which is competitive and reasonable. But no need to be worry! If you are beyond our expectations and dedicated to bringing our company to be much better with the credibility that you can offer, the salary range is negotiable and also can be changed according to our company HRD agreement.
Job Info
| Company | IGT Technologies Philippines, Inc. |
| Position | Customer Service Representative (bpo) |
| Region | Mandaluyong City, Muntinlupa City |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 2 years |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Position: Customer Service Representative / Travel Consultant (BPO)
Location: Mandaluyong, PH
Job type: Full time
Profile Summary: IGT is looking for a Travel Associate / Travel Consultant, providing customer service support by responding to chat/emails and receiving calls on customer concerns on a 24×7 support operations. The ultimate goal is to provide a positive customer experience.
Primary Job Responsibility:
· Promptly responding to customer queries via email, chat, phone, and social media channels
· Analyses complaints from customers and provides adequate resolutions
· Maintaining a polite, helpful, and professional manner at all times
· Ensuring customer requests are handled in an appropriate and timely manner
· Respond professionally to customer inquiries/complaints received via phone, e-mail or chat and ensure that appropriate action is taken
· Utilizing various client-based tools and applications for customer management and servicing
· Meet personal targets and work towards meeting team targets
· Adherence to process Quality and Compliance Guidelines
· Adherence to Staffing/Attendance metrics
Education and Essential Experience:
· Bachelor’s or College Degree/Undergraduate/Senior High School or High School Graduate
· Above-average communication and listening skills with good command over the English language
· Prior experience with customer service and call centers in relevant job roles.
· With good understanding of basic computer skills
· The ability to respond appropriately under pressure
· Sound judgment and good problem-solving skills.
· Exhibits self-motivation, the ability to multitask and pa5ry close attention to small details
· Displays the ability to work in a collaborative and team oriented environment
· Proven ability to multitask and adapt to change
· Relentless enthusiasm for the job at hand, excellent customer and quality focus
· Availability to work in fixed/rotational shifts
Key Enablers:
· Interpersonal and customer service skills
· Analytical and problem-solving skills
· Multitasking and organizational skills
· Ability to answer a high volume of calls and/or emails daily
· Ability to share work among a customer service team
· Attentiveness and patience
· Time-management skills
· Ability to find the positive in any situation
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non[1]discriminatory environment free from intimidation, harassment or bias based upon these grounds
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| City | Mandaluyong City |
| Map | Google Map |
| Country | Philippines |
| Region | National Capital Region |
| City | Muntinlupa City |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
IGT Technologies Philippines, Inc.provides integrated services and solutions to corporations worldwide in the areas of Business Process Outsourcing (BPO) and Information Technology (IT). IGT Solutions (known previously as IGT - InterGlobe Technologies) was founded in 1998 by InterGlobe Enterprises and was acquired last September, 2018 by AION Capital Partners Ltd., a venture of AION India investment Advisors Private Limited and ICICI Venture Funds Management Company Limited.
Our experience— help and support desk functions, inbound and outbound call centers, database management, thousands of application development and maintenance projects, hosts of web-based technologies, and systems integration projects, all operating on mainframes and open systems technologies—can be reallocated to the benefit of Impulse Marketing.
IGT is an ISO 27001:2013 and P-CMM Level 3 certified organization with its IT practices assessed at the CMM-I Level 5 and the BPO processes are ISO 9001:2008 & PCI DSS 3.2.1 certified. The organization follows Six Sigma rigor for process improvement.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 2001 - 5000 Employees
- Average Processing Time: 1 day
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Business (e.g. Shirts)
- Specific Location: Alabang
