National Capital Region Jobs Customer Service Officer Position at Emapta
- Job vacancies posted on: 9 months ago
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We are hiring! Our company is merrily looking for a candidate to fill the position of Customer Service Officer. For those of you who live in National Capital Reg and its surrounding areas, we need you to then join our company office, Emapta, and able to under a full time working hours.
As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Services & Customer Service with at least Bachelor's/College Degree, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.
We offer you the salary rates ranging from ₱16,000 - ₱38,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.
Job Info
| Company | Emapta |
| Position | Customer Service Officer |
| Region | National Capital Region |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | Bachelor's/College Degree |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Are you ready to join the forefront of the car parking industry and make a real difference in the lives of drivers across Australia? Secure Parking Australia, the country’s leading car parking operator, invites you to step into a world of secure, accessible, and customer-centric parking services.
At Secure Parking Australia, they take immense pride in their commitment to innovation and excellence. Their dedication to providing unmatched convenience and peace of mind to drivers has solidified their reputation as the go-to choice for hassle-free parking solutions. As part of our client’s team, you’ll find yourself surrounded by like-minded individuals who share your passion for making a positive impact. Whether you are an experienced professional or a budding talent, you’ll receive the support, guidance, and inspiration needed to reach your full potential in your chosen area.
Embrace this exciting opportunity to be part of a dynamic and forward-thinking organization that sets the standard for exceptional parking services. Join Secure Parking Australia today and play a pivotal role in revolutionizing the parking experience for millions of drivers across the country. Your journey to success starts here!
Job Description
Be part of our client’s team as a Customer Service Officer where you will play a vital role in our client’s esteemed Car Park Management company, ensuring seamless customer experiences and contributing to the organization’s continued success. Join a team that values professionalism, efficiency, and excellence, and become an integral part of transforming the parking landscape.
In this multifaceted role, you will process and activate new accounts, manage customer billing details, and handle various pass-related tasks with utmost precision and care. Your exceptional communication skills will shine as you build and maintain strong relationships with Car Park Area Managers, Car Park Supervisors, Car Park Security, and National Control Room Staff.
Here’s an overview of your future role:
Employment Type: Full Time
Shift: Shifting
Work Setup: Onsite, Ortigas
What do you need to succeed?
- Competence in performing customer service consultant duties.
- Proven track record of achieving high levels of customer satisfaction.
- Organized and professional attitude.
- Ability to follow instructions and fulfill responsibilities under supervision.
- Display integrity and maintain trust and confidence in all professional interactions.
What awaits you in this role?
- Process and activate new accounts and additions to existing accounts and issuing of passes.
- Process cancellations, suspension credit notes, and reissue lost passes.
- Update database with approved rate increases and process necessary credit notes.
- Maintain customer billing details and implement requested variations.
- Foster productive relationships with Car Park Area Managers and other key stakeholders.
- Collaborate with State CRM to maintain shared template files and assist with car park audits.
- Handle incoming calls, faxes, and emails in accordance with Process Statements.
- Maintain up-to-date customer service policies and procedures.
- Support special projects as directed by the supervisor.
Why choose us?
- HMO coverage with 1 free dependent
- Prime office locations
- Direct exposure to international clients
- Realistic career growth opportunities
- Upskilling through Emapta Academy
- Diverse and supportive work environment
Who are we?
Emapta is more than just an employer; it’s a gateway to an exceptional work-life balance and vast global opportunities. As a part of our team, you’ll be rewarded with a competitive compensation package and a culture that nurtures both personal and professional growth. With the freedom to work remotely, you’ll enjoy the perfect blend of autonomy and teamwork.
Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta’s competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.
#EmaptaExperience
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
People-oriented, service-driven, and always empowered.
For over a decade, we’ve successfully linked 600+ skilled professionals and industry starters to our global client organizations by offering international career opportunities and flexible working arrangements through our 15 state-of-the-art offices here in the Philippines.
Our commitment to providing our employees with supportive workspaces and benefits motivates our people to stay with us in the long run. We have built top teams for over 540 clients and established a reputation as a leading provider in the outsourcing industry.
We are celebrating having been recognized by HR Asia as one of the "Best Companies to Work for in Asia" (Philippine Edition) and Philippine Daily Inquirer and Statista named us as one of the Best Employers to Work for in 2023.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 17 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Emapta Academy, Smart casual, Morning / Mid / Night / Shifting
- Specific Location: Makati
