Quezon City Jobs Workforce Supervisor | Quezon City (hybrid) Position at Alorica Philippines
- Job vacancies posted on: 11 months ago
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Alorica Philippines has open a job vacancy for the domicile of Quezon City and surrounding areas as workforce supervisor | quezon city (hybrid) with full time work system which will then be placed in our company office.
The candidates we need are those who have the minimum criteria of Not Specified and experienced and have the integrity to work in the field of Services & Customer Service.
Our company highly values a professional and competitive work environment, therefore, candidates are required to uphold honesty and discipline in a work environtment.
As a professional company, we offer a competitive monthly base salary ₱16,000 - ₱38,000 which can be adjusted by the decision of our HRD company and adjusts to the capabilities of the candidate offers for our company.
Job Info
| Company | Alorica Philippines |
| Position | Workforce Supervisor | Quezon City (hybrid) |
| Region | Quezon City |
| Career Level | Supervisor/5 Years & Up Experienced Employee |
| Work Experience | 2 years |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Workforce Supervisor
Supervise a team of workforce employees to properly interpret site analytics, perform real-time management, determine schedules, and/or execute shift bids at site level. Report directly to the Workforce Manager or Sr. Workforce Manager based on size of the assigned site/client. Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsibilities:
- Supervise workforce personnel on executing workforce strategies with precision. Ensure workforce team will maintain and update local databases on a timely basis to foster accurate reporting data
- Supervise performance management effort at site level with focus on continuous improvement of AHT, ACW, schedule adherence, hold-time, talk-time, and lost hours
- Make strategic recommendations to leadership team regarding process improvement opportunities
- Act as liaison between operations and support teams to provide real time feedback to ensure all needs are effectively communicated with leadership team
- Facilitate communication between local site workforce team and operations team to execute requests accurately and to maintain open communication between two groups
- Supervise workforce team to assist with staffing adjustments based on re-forecasted requirements Communicate with all levels of site operations personnel regarding impact of call volume, staffing, or productivity
- Supervise direct reports’ performance and coach/mentor new hires. Provide feedback regarding disciplinary or hiring decisions
- Supervise deployment of policy and process enhancements to provide increased productivity, higher customer/employee satisfaction and reduced costs
- Supervise short-term and long-term workforce workload and other related projects
- Work independently under minimal supervision
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties
Qualifications:
- High School Diploma required. Bachelor’s Degree or undergraduate, with relevant work experience preferred. Experience
- 2 years of related Workforce/Process Improvement experience required
- With client-facing experience
- Amenable to work onsite or hybrid setup
- Good to work at night shift
Office/Company Address
| Country | Philippines |
| Region | Calabarzon |
| City | Quezon City |
| Address | Alorica, Three Cyberpod Centris Edsa, cor Quezon Ave, Diliman, Quezon City, 1100 Metro Manila, Philippines |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
ABOUT ALORICA PHILIPPINES
Alorica is a leading provider of Business Process Outsourcing solutions that span the entire customer lifecycle.
Here’s the deal – we think serving clients is awesome. And that’s why, when it comes down to it, we really only do one thing – we make lives better…one interaction at a time.
THE PHILIPPINES – OUTSTANDING OUTSOURCING
The Philippines has consistently proven to be an exceptional location for the outsourcing industry. High proficiency in English, an educated workforce, robust and reliable technology infrastructure and lower operational costs all contribute to the nation’s reputation as a market leader.
THE ALORICA PHILIPPINES FOOTPRINT
30,500 employees. 17 sites. 12 cities. Three regions.
INDUSTRIES WE LOVE. INDUSTRIES WE SERVE.
Automotive | Technology | Healthcare & Insurance | Retail & E-Commerce | Financial Services | Media & Entertainment | Travel & Transportation
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 12 days
- Benefits & Others: Dental, Medical, Meal Allowance, Rice Allowance, Business Casual, Varies
