Hr Manager – Process And Policy Compliance (for Manila, Cebu, Roxas Capiz) Vacancies at ePERFORMAX Contact Centers Corporation

Job Info

Responsibilities:

• Manage the overall performance of the team, monitor their deliverables and provide support to ensure that all services are made available to employees and trainees
• Investigate cases referred to HR related to employee discipline
• Effectively facilitate calibration sessions and disseminate process and policy updates to the program and support heads
• Conduct DA and Separation process calibration to newly hired and tenured Supervisors and Officers to ensure alignment, compliance and smooth processing of DA/Separation on the team’s end
• Create, review and revise policies, procedures, and employment documents/agreements to ensure process consistency, alignment to the company and client requirements, and in labor laws
• Coordinate with support groups to resolve Employee Relations concerns
• Perform ad hoc tasks to support departmental needs and functions

Requirements:

• Candidate must possess a Bachelor’s Degree in Psychology or related field.
• At least 5 years of experience working in BPO managing a team in Human Resource, Labor Relations and/or Employee Discipline
• Experience in conducting orientation/calibration sessions
• Knowledge in Conflict management
• Detail oriented, accurate, analytical, and strategic thinker
• Excellent communication, and negotiating, and probing skills
• Proficient in creating reports and in using MS Office
• Must be willing to work flexible schedules (including night shift, weekends, and holidays)

Why Join Us

WE’LL SET YOU UP FOR SUCCESS

ePerformax has been a leader in the Philippines’ BPO industry since 2002. One thing that sets us apart is our Global Customer Experience & Management Academy (GCEMA). It is here that every new employee gains the knowledge, skills, and confidence they need through our communications and customer experience training.

HAVE THE CAREER YOU’VE DREAMED OF

The GCEMA is also home to our Leadership Evolution & Advancement Program (LEAP) that offers training to aspiring leaders within our organization. You can become part of (LEAP) as soon as you join us. Our goal is to promote over 95% or our management from within, and LEAP provides the bench strength to do this.

BE YOUR BEST SELF

At ePerformax, we understand and respect that everyone in our organization is truly unique. As a result, we avoid stereotyping and embrace, promote, and celebrate diversity at every level of the organization. ePerformax communities empower employees to be their most authentic selves in the workplace and are supported with clubs and groups that represent employees’ interests, individuality, and spirituality. 

ePerformax has always been known in the community as an open and inclusive workplace, and people have wanted to work for us because they knew they would be accepted. We offer diverse and inclusive programs, clubs, and engagement activities for all our employees. We do not discriminate any individual from applying to and joining our organization, and we are proud to say we have people with disabilities, people of different faiths, and some older employees who may not have been able to work in other industries.

•    We have recently partnered with the Project Inclusion Network, a Philippines program for improving access to work opportunities to Persons with Disability. 

•    In addition to our company-wide celebration of Pride Month each June, we have clubs in each of our locations that cater to and support our employees. Our Concierge and Health & Safety teams sponsor events to support this community, including HIV testing and awareness.

•    Our Concierge and Health & Safety teams hold events, discussions, etc., during Mental Health Awareness Month each May. The objective is to destigmatize mental health issues and provide a means for employees to learn more about the ways they can get help if needed.

•    We honor the women in our organization every year during Women’s Day, continuing with a month-long celebration featuring the women leaders in our organization through videos, panels, informative sessions, etc. Currently 56% of our employee group are women, and 60% of our management team are women.

•    Our Life Group and Fellowship Group provide non-denominational interfaith inclusiveness with members meeting regularly to celebrate their individual spirituality, share challenges being faced, and gain support from the group to overcome obstacles. These groups also recognize and celebrate many religious holidays for employees and hold regular mass sessions for employees.

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Company Description

Company Info

• Industry: Call Center/IT-Enabled Services/BPO
• Company Size: 2001 - 5000 Employees
• Average Processing Time: 4 days
• Benefits & Others: Dental, Medical, Loans, Sports (e.g. Gym), Business (e.g. Shirts), Mobile allowance, Shifting
• Specific Location: Manila