Quezon City Jobs Hr Service Delivery Manager (us Leaves Administration) Wfh Until Further Notice Position at Alorica Philippines
- Job vacancies posted on: 11 months ago
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Are you looking for job vacancies? Our company, Alorica Philippines is merrily inform you that we are hiring!
We need you to fill the position as HR Service Delivery Manager (US Leaves Administration) WFH until further notice for our office.
This position requires a full time working hours system which domiciled in Quezon City and its surroundings.
As a competitive company, we need these minimum criteria for candidates to be fulfilled. If you are a Not Specified and experienced in the field of Admin/Human Resources & Human Resources, a person who honesty and discipline, then you are highly awaited in our company.
The starting salary we can offer is in a range from ₱16,000 - ₱38,000, this salary range that we offer is negotiable can change at any time according to our HRD's decision depending on the capability of the candidate can offered for our company.
Job Info
| Company | Alorica Philippines |
| Position | Hr Service Delivery Manager (us Leaves Administration) Wfh Until Further Notice |
| Region | Quezon City |
| Career Level | Assistant Manager/Manager |
| Work Experience | 2 years |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
HR Service Delivery Manager (US Leaves Administration)
Under the general supervision of the HR Senior Manager, the HR Service Delivery Manager (US Leaves Administration) acts as a leave and accommodations subject matter expert for the Leaves and Accommodation (L&A) Administration department; creates L&A tools and resources; leads process improvement initiatives; drives L&A staff training and development; provides guidance on case administration; performs case management quality reviews; and may provide case management as needed basis for highly complex cases.
Responsibilities:
· Serves as leave and accommodations subject matter expert advising team members on complex and escalated matters to drive decisions that align with company policy and applicable law
· Develops L&A Dept resources and tools (e.g., communications library, SOPs, and training materials)
· Performs case management quality reviews
· Analyses staff performance and leave and accommodation data analysis, identifies trends, and makes recommendations for process improvements and compliance remediation as needed
· Identifies department and site-specific training needs; creates and conducts training based on identified needs (in partnership with the Legal Department as appropriate)
· Partners with Alorica’s case administration platform vendor to ensure systems deliver against business requirements.
· Manages employee, management, and HR escalations to further timely and effective resolutions, identify areas of opportunity, and recommend process improvement as needed
· Participates in strategic planning for department, including identifying, establishing, and meeting department goals and objectives.
· Maintains a thorough understanding of Company leaves of absence and workplace accommodation policies, procedures, and applicable and related US and Canadian law including, but not limited to the FMLA, ADAA, Title VII, USERRA, HIPAA, OSHA, and Workers’ Compensation to help ensure continued compliance.
· Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
· Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
· Promotes effective workplace practices, works as a team member, and shows respect for co-workers, employees, and internal/external business partners.
· Perform other duties as assigned by management.
· Leads, contributes to, and/or participates in team project initiatives as needed.
· Administers multi-faceted and highly complex LOA and/or accommodation cases as needed.
· Oversight of case management system (to include limited administrative responsibilities)
Qualifications:
· Five (5) or more years of work experience in end-to-end case management in leave and workplace accommodation administration for US and Canada based employees.
· At least two (2) years of work experience leading and/or managing major sections of projects or processes.
· Advanced knowledge and understanding of US and Canadian leave, accommodation, and related laws including ADAA, Title VII, FMLA, HIPAA, and other applicable legislation required.
· FMLA and/or ADAA Certification (CLMS, CPDM, etc.).
· At least two (2 years of work experience in a data-driven environment.
· Previous experience in a similar setting.
· Amenable to work in Centris QC on a night shift schedule
Office/Company Address
| Country | Philippines |
| Region | Calabarzon |
| City | Quezon City |
| Address | Alorica, Three Cyberpod Centris Edsa, cor Quezon Ave, Diliman, Quezon City, 1100 Metro Manila, Philippines |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
ABOUT ALORICA PHILIPPINES
Alorica is a leading provider of Business Process Outsourcing solutions that span the entire customer lifecycle.
Here’s the deal – we think serving clients is awesome. And that’s why, when it comes down to it, we really only do one thing – we make lives better…one interaction at a time.
THE PHILIPPINES – OUTSTANDING OUTSOURCING
The Philippines has consistently proven to be an exceptional location for the outsourcing industry. High proficiency in English, an educated workforce, robust and reliable technology infrastructure and lower operational costs all contribute to the nation’s reputation as a market leader.
THE ALORICA PHILIPPINES FOOTPRINT
30,500 employees. 17 sites. 12 cities. Three regions.
INDUSTRIES WE LOVE. INDUSTRIES WE SERVE.
Automotive | Technology | Healthcare & Insurance | Retail & E-Commerce | Financial Services | Media & Entertainment | Travel & Transportation
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 12 days
- Benefits & Others: Dental, Medical, Meal Allowance, Rice Allowance, Business Casual, Varies
