National Capital Region Jobs Customer Service Representative | Merchandising (order Management) | Night Shift Position at Satellite Office
- Job vacancies posted on: 11 months ago
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Our company Satellite Office is currently looking for candidates who are domiciled in National Capital Reg and surrounding areas with minimum criteria Not Specified and experienced in the field of Services & Customer Service, as well as behave in a disciplined and honest manner, to then be placed in the position of customer service representative | merchandising (order management) | night shift and be able to work in full time system.
In accordance of our HRD decision, the net salary we can offer is of ₱16,000 - ₱38,000 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.
Job Info
| Company | Satellite Office |
| Position | Customer Service Representative | Merchandising (order Management) | Night Shift |
| Region | National Capital Region |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Production Support Associate
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
WHAT IS A/ANEVENTS AND Production Support Associate ?
Our awesome client, a leading Merchandising company based in US is looking for a/an Production Support Associate to be part of their marketing and sales team.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES?
- Enrich sales orders and generate purchase orders in Oracle EBS
- Direct day to day order processes, including timelines, quality, proof approvals, shipping and tracking
- Manage order scope changes including updating PO’s, sending revised artwork and gaining client approval on changes
- Ensure orders are turned over to Post Production Associates within 1 business day of order going into production
- Communicate timely order status to the Account Manager, CSC and/or client
- Proactively manage order milestones and provide solutions to issues
- Inform Supervisor of any potential issues with orders and workload
- Reporting as required
- Complete Art Tickets, value-added services and other internal documents as requested by the Account Manager
- Partner with various departments within BDA to increase gross profit revenue, minimize cost of goods sold and ensure customer satisfaction while leveraging overall BDA spend.
- Identify and act on selling added value services (e.g., creative, fulfillment, printing)
- Provide outstanding customer service in handling issue resolution and customer escalations.
- Achieve individual performance metrics and measurements
- Maintain high levels of professionalism when interacting with BDA employees and clients
- Complete other job duties and projects as assigned
- Other job duties as assigned
WHAT ARE WE LOOKING FOR?
- Possess outstanding customer service skills to work with both internal and external clients
- Must be a highly productive, self-starter with strong negotiation and problem solving skills
- Ability to multi-task and prioritize effectively while possessing excellent time management and organizational skills
- Ability to partner with account management team member to support achievement of account objectives
- Positive, teamwork and collaboration skills with a proven ability to build strong relationships with customers
- Ability to make sound decisions in the face of change or in situations of ambiguity
- Excellent written, verbal and interpersonal skills
- Ability to understand documented processes and procedures and make decisions accordingly
- Excellent problem solving and project management skills
- Strong computer skills with proficiency in MS Word, Excel and Outlook
Required Skills and Qualifications
Experience Requirements:
- 3+ years in sales or supporting salespeople
- 3+ years customer service management
- 1+ years in merchandise industry
- 4 year college degree preferred but not required
- Experience with Oracle E-Business Suite preferred, but not required
Other Requirements:
- Must be amenable to work at nighttime
- Must be amenable to work in Pasig City
WITH 10,00 SIGN ON BONUS
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| Address | Taguig City Satellite Office, 9th Floor, SM Aura Office Tower, 26th Street corner McKinley Parkway, The Fort, Taguig, Kalakhang Maynila, Philippines |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Experience the AweSOme Life with Satellite Office!
Voted as the Best Business Process Outsourcing (BPO) in the 2021 National Online Retail Association (NORA) Solutions Partner Awards and recognized as one of the BPO companies worldwide with the Best Candidate Experience in the 2021 Global BPO TA Awards – Satellite Office is looking for talented Filipino professionals to join our growing and awesome team!
Our employees’ happiness is key to our success. We provide best-in-class workspaces and a holistic work environment, for you to grow as well as deliver the best outcomes for our clients. Learn more about us at ww.satelliteoffice.com.
Experience the Satellite Office Life.
• We reward your ambition. We offer competitive compensation and benefits packages for our people.
• Real people, real purpose. We support our people’s growth through continuous learning and development.
• The freedom to be awesome. We ensure that our people are given opportunities to explore their passion through fun and learning activities to help balance work and life outside work.
• Work and play haven. Our state-of-the-art facilities and technologies provide a work and play haven for our people.
• We care. We believe in prioritizing our people and community’s physical and mental wellbeing.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 501 - 1000 Employees
- Average Processing Time: 21 days
- Benefits & Others: Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), • Competitive compensation and benefits packages
