Pasig City Jobs Technical Support Advisor Position at iSupport Worldwide
- Job vacancies posted on: 10 months ago
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As a competent company, we iSupport Worldwide are looking for candidates for the position of technical support advisor with full time work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria High School Diploma, Vocational Diploma/Short Course Certificate, & Bachelor's/College Degree, experienced in Services & Customer Service and domiciled in Pasig City and surrounding areas.
Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary ₱28,000 - ₱35,000 in accordance with the decisions of our company's HRD.
Job Info
| Company | iSupport Worldwide |
| Position | Technical Support Advisor |
| Region | Pasig City |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 3 years |
| Qualification | Bachelor's/College Degree, High School Diploma, Vocational Diploma/Short Course Certificate |
| Type of Work | Full-Time |
| Minimum Salary | PHP 28.000 |
| Maximum Salary | PHP 35.000 |
Job Description:
Under general supervision, in an inbound call center/office environment, a technical advising agent will provide technical support to our Vendors and End-users by performing a question-based diagnosis while guiding users through step-by-step solutions. Solutions include but are not limited to Installing and powering down solar systems and verifying the proper installation of solar components such as solar panels, charge controllers, and battery systems. Agents will also assist with troubleshooting using traditional testing methods such as continuity and polarity tests. Support must always be provided by clearly communicating technical solutions in a user-friendly and extremely professional manner. Technical Advisors will assist with solar system design, placing orders on our Renogy portal, and assisting with any installation questions.
Responsibilities
- Deliver service and support to end-users and Renogy Dealers via phone, email, or internal case management system.
- Interact with customers to provide and process information in response to queries, concerns, and requests about products and services.
- Diagnose and resolve technical hardware and software issues involving connectivity, and performance, and educate end-users on the functionality and capabilities of respective components.
- Post-sales support including installation and wiring of components. Software training, first-time set up, installation walk-through, troubleshooting, and execution of warranties.
- Accurately provide technical solutions and record all customer interactions and call transactions on the computer and designated tracking software (Service Center)
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
- Organize ideas and communicate oral messages appropriate to listeners and situations.
- Follow up and make scheduled callbacks to customers where and when necessary.
- Process part orders and assist the RMA department.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Performs other related duties as assigned.
Required Skills/Abilities
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Upselling experience
- Professional and pleasant telephone manner.
- Ability to explain technical issues to technical and non-technical employees and customers.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or the ability to quickly learn an array of computer hardware and software.
- Team player with a positive and proactive attitude
- Handy and quick in responding to and resolving issues.
Experience
- At least three years of experience in customer technical support is highly preferred.
Top reasons to work with iSupport Worldwide
- Job Security
- People-First Company Culture
- Competitive Salary and Benefits
- HMO & Group Life Insurance on Day 1
- Free learning and development courses for your personal and career growth
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| City | Pasig City |
| Address | iSupport Worldwide: Offshoring, Outsourcing in the Philippines, 6/9/10F Cyberscape Alpha Building Sapphire and, Garnet Rd, Ortigas Center, Pasig, 1605, Filipina |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Founded in 2006, iSupport Worldwide is a US-owned offshoring company with offices in Ortigas, Philippines. iSupport Worldwide has developed considerable expertise focusing on Recruitment Process Outsourcing, Facilities Management, Employee Services, Client Services Development and many more.
iSupport Worldwide provides businesses with a scalable platform to set up low cost, high-value operations in the Philippines without the need to incorporate, directly employ staff or manage your own office, while maintaining full control.
Our offshoring solutions are ideal for small-medium companies, and we have partnered with a variety of industries providing customized business solutions through job functions in customer service, technical support, data entry and processing, quality assurance, logistics, administrative support, graphic design, accounts receivable, accounts payable and more.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Registration No.: CS201423560
- Company Size: 501 - 1000 Employees
- Average Processing Time: 12 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Sports (e.g. Gym), Regular hours, Mondays - Fridays, Business (e.g. Shirts), Free Meals
