Pasig City Jobs Quality Assurance Staff Position at MERALCO

  • Job vacancies posted on: 9 months ago


Our company is currently seeking employees to fill the position as Quality Assurance Staff. For those of you who live in Pasig City and its surrounding areas, we need you to then join and becoming a part of our company to work in our office, MERALCO, and able to work under contract system.

As a company that is professional and competent in the field we are engaged in, we have specific criteria for each of our employees as well as the prospective employees. If you are experienced in the field of Manufacturing & Quality Assurance with a minimum degree of Not Specified, professional, honest and disciplined in work, we look forward to hearing from you as soon as possible.

The average starting salary we can offer you is in the range of ₱16,000 - ₱38,000. If you have credibility beyond the minimum criteria we are looking for, the provisions regarding the average initial salary we offer may change according to our company HRD agreement.

Job Info

Position Quality Assurance Staff
Region Pasig City
Career Level 1-4 Years Experienced Employee
Work Experience 1 year
Qualification Not Specified
Type of Work Contract
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Job Summary

The Quality Assurance Staff is responsible for the following functions:

  • Conducts regular visits to Meralco Business Center to perform audit on customer interactions between the Customer Care Representative and the customer based on prescribed checklist and agreed methodology and sampling approaches
  • Examines the corresponding case records in Meralco’s CRM system (Customer Experience Engine) based on the audit parameters on proper case documentation and customer interaction
  • Processes the findings from the field (customer interaction results) and the case documentation in CXE through a consolidated quality management report submitted daily to the QA Supervisor
  • Ensures product quality through accurate documentation of observations and non-conformances throughout the customer interaction review
  • Prepares audit operational reports required on a daily, weekly, monthly, quarterly, and annual basis


  • Graduate of any 4-year course
  • Proficient in Filipino and English Language
  • Has experience in a Customer-Facing organization
  • Experience in Field Auditing Activities is an advantage
  • Preferably resides near the assigned business areas (posting is open in various locations)
  • Fresh graduates are welcome to apply

Office/Company Address

Country Philippines
Region National Capital Region
City Pasig City
Address Meralco Business Center - Pasig Branch, 60 Dr. Sixto Antonio Ave, cor Dr Pilapil St, Pasig, 1600 Metro Manila, Filipina
Map Google Map


  • Largest energy distribution utility in the Philippines
  • Competitive compensation and benefits package
  • We value Sustainability, Bayanihan, and Malasakit

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Company Description

Meralco is the largest private sector electric distribution utility company in the Philippines covering 36 cities and 75 municipalities, including Metro Manila. It serves over 6 million customers in a franchise area covering 9,685 km2, that includes the core of the country’s industrial, commercial, and population centers. Now on its 115th year in service, Meralco is committed to being the total energy solutions provider of choice.

Company Info

  • Industry: Utilities / Power
  • Company Size: 501 - 1000 Employees
  • Average Processing Time: 29 days
  • Benefits & Others: Dental, Education support, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Business (e.g. Shirts)
This vacancy is suitable for those of you who live in the following areas: National Capital Region