Alabang| Collections Specialist (b2c) | 1 Year Exp Required Vacancies at Genpact Services LLC
- Job vacancies posted on: 11 months ago
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We are currently looking for adequate candidates to fill the position of Alabang| Collections Specialist (B2C) | 1 Year Exp Required. For candidates who reside in National Capital Reg & Calabarzon & Mimaropa and its surrounding areas, we are looking forward to hearing from you to join our team at Genpact Services LLC and willing to work in our office under full time working hours system.
We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Services & Customer Service with a minimum High School Diploma, Vocational Diploma/Short Course Certificate & Bachelor's/College Degree.
We can give you a fairly competitive salary in the amount of ₱24,000 - ₱28,000 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.
Job Info
| Company | Genpact Services LLC |
| Position | Alabang| Collections Specialist (b2c) | 1 Year Exp Required |
| Region | Calabarzon & Mimaropa |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | Bachelor's/College Degree, High School Diploma, Vocational Diploma/Short Course Certificate |
| Type of Work | Full-Time |
| Minimum Salary | PHP 23.500 |
| Maximum Salary | PHP 27.500 |
Process Associate B2C / B2B Collections
Function: Operations
Gurgaon, India
With a startup spirit and 90,00+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Responsibilities
- Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
- Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
- Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc.
- Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
- Provide payment plans basis customer requirement.
- Negotiate with customers to ensure they can make their account current.
- Work with the team members and the team lead to ensure team meets the SLAs month on month.
- Should be ok to work in US shift including graveyard shifts.
Required Education & Experience
- Bachelor’s Degree in Commerce or any other stream.
- 1-2 years of experience in B2C / B2B collections process and should have called international customer to collect on due payments.
- Customer Service experience is preferred.
Required Skills:
- Excellent verbal and written communication skills
- High on Energy
- Ability to learn ERP systems
- Excellent MS Office skills including MS Excel.
- Team player.
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| Address | Genpact Services Llc, 1100 Quezon Ave, Diliman, Quezon City, Metro Manila, Philippines |
| Map | Google Map |
| Country | Philippines |
| Region | Calabarzon & Mimaropa |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,00+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.
We have so much in store for you!
Monthly Basic Salary
Monthly Rice Subsidy (Tax Exempt)
Monthly Clothing Allowance (Tax Exempt)
10% Night differential for Probationary & 20% Night Differential Pay for full time
Performance based monthly variable incentive (as much as Php 4,00/month)
Performance based annual salary increase
18 leaves per year upon confirmation
13th Month Pay
Life and Accident Insurance for the employee
SS, Pag-Ibig, Philhealth
Retirement Benefit Plan
Health and Medical Insurance for the employee – with the option to enroll family member/s
There’s more!!
Genpact also offers trainings and courses to help build your experience, knowledge and skill!
Six Sigma Training and Certification
Lean Training
100++ Genome Training Courses
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 24 days
- Benefits & Others: Dental, Education support, Miscellaneous allowance, Medical, Loans, Parking, Vision, Performance based monthly variable incentive (as much as Php 4, 000/month), Smart Casual
