Alabang| Accounts Receivable/ Collection Specialist (b2c) | 1 Year Exp Required Vacancies at Genpact Services LLC

Job Info

With a startup spirit and 90,00+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. 

Inviting applications for the role of AR Specialist 

The AR Specialist works for the customer and acts as the liaison between customers and several departments of GEHC. They are responsible for maintaining and leading customer’s accounts and ensuring a smooth inflow of cash on past due invoices.  

As a daily activity, the ARS will be required to contact the customer, send invoices, make collections calls, raise in cases of delayed payments and help resolve dispute for their customers. They will be researching and balancing any discrepancies related to order entry, shipment or invoicing that may result in delayed payment, non-payment, over payment or unapplied cash and credit. As an account manager, they will also be required to build an excellent rapport with the customer and maintain a balanced relationship to ensure no loss of business in the future. 

Responsibilities 

• Contact customers via calls and emails. Send out invoices and request payment. 
• Resolve customer complaints, disputes and research account discrepancies. 
• Process Credit Card Payments. Keep check on all other payments and ensure a correction application of monies. 
• If debtor will not pay or is being non-cooperative, raise, involve and communicate with all partners. 
• Arrange for payments to bring the account current and follow up to ensure obligation is satisfied. Rationalize payment plans with customers if required. 
• Monitor customer account details for non-payments, delayed and other irregularities. 
• Maintain call logs and expected payment dates. Document collections notes in Billing System 
• Forecast cash collections and participate in presentations of account receivables information to multiple clients. 
• Recommendation of accounts for 3rd party collection. (Legal) and or reserve/write off. 
• Working with Credit & Collections team on projects assigned to improve processes to better service Internal business units. 
• Ensure compliance with all prevailing policies and procedures (which includes AML and KYC policies) 
• Supporting the Cash Application function to allocate receipts to customer accounts. 
• Liaise regularly with client groups at various GE Businesses to troubleshoot any issues. 
• Attend to ad-hoc job-related tasks as assigned by Supervisor. 

Qualifications: 

•  You should have at least a diploma or university degree, and have minimum 2 years’ experience in AR management, customer service call center or financial services. Knowledge of an Asian language (Japanese, Thai, Hindi, etc. would be an added advantage).  
• As a team member, you have excellent interpersonal and communication skills. You are a results-oriented person with a customer-first attitude. You are proactive, self-starter with good organizational and analytical skills. You have demonstrated in your work assignments that you can successfully handle multiple tasks and priorities, as well as cultivate long-term relationships at all levels of customer organization. You have shown success in reducing past due receivables and improving other receivables metrics along with knowledge of accounts receivables techniques and export procedures. 

Required Skills:  

• Excellent Communication skills 
• Basic knowledge of MS Office 
• Good Customer handling skills 
• Ability to navigate between multiple screens. 
• Efficiency in multi-tasking 
• Customer Service experience is preferred 

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Company Description

Company Info

• Industry: Call Center/IT-Enabled Services/BPO
• Company Size: More than 5000 Employees
• Average Processing Time: 24 days
• Benefits & Others: Dental, Education support, Miscellaneous allowance, Medical, Loans, Parking, Vision, Performance based monthly variable incentive (as much as Php 4, 000/month), Smart Casual