National Capital Region Jobs It Helpdesk Tier 2 (work From Home – Veit) Position at Sourcefit Philippines, Inc.

Image Sourcefit Philippines, Inc.
  • Job vacancies posted on: 7 months ago


Do you currently live in the National Capital Reg and its surrounding areas and are looking for job vacancies? We are pleased to inform you that our company office, Sourcefit Philippines, Inc. is currently seeking candidates to then join and fill the position as IT Helpdesk Tier 2 (Work from home - VeIT) and able to work under full time working hours system.

We are a competent professional company, therefore we have specific criteria for the interested candidates. We give priority to candidates who are experienced in the field of Services & Tech & Helpdesk Support with a minimum Bachelor's Degree. In addition, we also prioritize candidates who are professional at work, uphold honesty, discipline in responsibility, and are capable to complete their task as well as possible.

We are offering a salary of ₱16,000 - ₱38,000 for this position for interested candidates. However, this salary range can be negotiated and changed if the candidate's credibility exceeds our expectations and for sure, the agreement is adjusted to the policies of our company's HRD. Your capability will be highly appreciated by our company.

Job Info

Company Sourcefit Philippines, Inc.
Position It Helpdesk Tier 2 (work From Home - Veit)
Region National Capital Region
Career Level 1-4 Years Experienced Employee
Work Experience 4 years
Qualification Not Specified
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

The IT Helpdesk Tier 2 serves as the escalation point of contact for customers seeking technical assistance via phone and email.  Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer bests solution to customer based on issue and details provided. This resource manages the ticket handling process for their clients and effectively uses team resources to drive ticket closure, performance metrics and ensure customer satisfaction. Provides technical leadership to the team and organization.

What’s in it for you?

-Health Insurance (HMO)

-Competitive Salary

-Expanded maternity leave up to 120 days


-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)

-Companywide events

-Fun & Relaxed environment

Job Details:

IT Helpdesk Tier 2

Work from home

Monday to Friday | 6 PM to 3 AM

Minimum Internet Speed Required: 25 MBPS


•Serve as the escalation point of contact for customers seeking technical assistance via phone or email.

•Perform remote troubleshooting through diagnostic techniques and pertinent questions

•Determine best solution based upon the issue and details provide by customers

•Walk the customer through the problem-solving process

•Escalate unresolved issues to the next level of support when needed

•Provide accurate information on IT products or services

•Record events and problems and their resolution in ticketing system

•Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved

•Represent company professionally to all interested parties including customers, prospects, and outside vendor partners

•Adherence and commitment to company Core Values

•Process oriented, with great attention to detail

•Other duties assigned


•Minimum 4 years full-time experience working in a technology solutions environment

•Experience as a Tier 2 support in a similar enviornment

•Excellent written and verbal communication skills

•Knowledgeable of office automation products, databases and remote control

•Good understanding of computer systems mobile devices, and other technical products

•Strong decision making and problem-solving abilities

•Strong interpersonal and relationship building skills

•Strong passion for customer service

•Exceptional organizational skills and the ability to handle multiple tasks concurrently. 

•Ability to learn quickly in a fast-paced environment

•Proficient in English


•Experience with Windows Desktop Operating Systems (Windows 7-10)

•Experience with Microsoft Office Applications (Word, Excel, etc.)

•Experience using a ticketing and time management system 


Microsoft MCP Windows 10, Microsoft MCP Office 365, COMPTIA A+ or related experience.

Office/Company Address

Country Philippines
Region National Capital Region
Address Sourcefit: Custom Offshore Staffing Solutions, CyberOne, 21st Floor, Eastwood Cyberpark, Bagumbayan, Quezon City, 1110 Metro Manila, Filipina
Map Google Map


  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Sourcefit is a fast-growing and dynamic BPO company committed to providing the highest level of service and expertise to our global clients, while also promoting a healthy and fulfilling work-life balance for our employees and endeavoring to give back to our community and protect our environment. We currently offer BPO services to a wide range of international companies in the IT, Direct Marketing, Banking, Hospitality, Retail, Telecom, Transport & Logistics, Accounting & Finance, Construction, Mining, Travel, Marketing & Advertising, and Journalism industries.

We are headquartered in Eastwood Cyberpark, a major BPO and technology center in Greater Manila, and maintain infrastructure to support the security and productivity of remote workers all across the country.

Join the Sourcefit team for career growth and personal development! Visit our Recruitment office from Monday to Friday, 9am to 5pm with your resume and valid ID or begin the application process online at our website

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Registration No.: S200804419
  • Company Size: 501 - 1000 Employees
  • Average Processing Time: 22 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
  • Specific Location: Eastwood Libis, QC
This vacancy is suitable for those of you who live in the following areas: National Capital Region