Makati City Jobs Firewall Support Engineer Position at Viking Cloud LLC

Job Info

Company	Viking Cloud LLC
Position	Firewall Support Engineer
Region	Makati City
Career Level	1-4 Years Experienced Employee
Work Experience	2 years
Qualification	Bachelor's/College Degree, Post Graduate Diploma/Master's Degree, Professional License (Passed Board/Bar/Professional License Exam)
Type of Work	Full-Time
Minimum Salary	PHP 40.000
Maximum Salary	PHP 68.100

VikingCloud provides end-to-end security and compliance solutions to businesses throughout the world, offering the latest in cloud-based solutions to secure networks and maintain compliance. Almost 5 million businesses use its award-winning platform, and the company maintains partnerships with many of the world’s leading acquirers and payment service providers. VikingCloud also works with the world’s largest brands helping them proactively mitigate evolving cyber threats and business risk. VikingCloud’s Asgard Platform™ processes billions of security events daily, providing real-time intelligence access to an organization’s cyber risk landscape. VikingCloud has clients in more than 100 countries and employs more than 1,00 people globally.

Job Overview:

Network Engineer with 3 to 5 years of experience that has a strong firewall, IP Networking, and VPN skills. Candidates will be part of the Viking Cloud Engineering team completing customer implementations and providing ongoing customer support. They are required to have experience with Meraki and Fortinet firewalls and other major firewalls including Checkpoint, Juniper, Cisco (preferred), and good customer relationship skills.

Major Responsibilities/Accountabilities:

• Firewall Implementation and Support
• Installing Viking Cloud Managed Network Solutions including Fortinet firewalls.
• Making changes to Viking Cloud firewalls in support of customer’s needs.
• Solving technical customer issues in the area of firewalls, filtering, IP Networking, Routing, VPNs, and application connectivity.
• Respond to firewall/network issues on a rotating on-call basis. This will, depending on the situation, may require work outside the traditional work hours, including weekends and holidays, and will require carrying and responding to a cell phone or other contact device, as determined by management.
• Monitor performance, capacity, and availability of the firewalls on an ongoing basis. Recommend improvements in technologies and practices to increase these metrics.
• Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, firewall support and operating infrastructure.
• Work with other technical staff to develop firewall architectures, technologies, and quality assurance policies and procedures.
• Deliver better than agreed customer SLAs.
• Firewall and VPN Management
• Perform incident, problem, and change management process for firewalls according to ITIL standards.
• Improve customer satisfaction metric, through stable transparent service.

Continuous Improvement:

• Assist in training and development of internal resources
• Create relevant documentation for new issues
• Assist in the development, approval, and maintenance of knowledge base articles

Knowledge/Skills/Abilities Required:

• 1-5 years’ experience in Information Technology with specific knowledge in IT firewall, IP Networking, and VPN.
• Hands-on experience with Meraki and Fortinet firewalls.
• Knowledge and experience with network protocols and concepts including SSH, FTP, ICMP, TCPIP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs.
• Ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark)
• Effective interpersonal and consulting skills to be used to align customer needs to tactical and strategic solutions.
• Ability to effectively collaborate in a dynamic team environment.
• Strong written and verbal communication skills necessary for clear client communication, the definition of scope, project deliverables, appropriate system documentation, and client communication.
• Documentation (Excel & Visio)
• Must have a professional demeanor and ability to prioritize and work in a fast-paced environment.

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Company Description

Company Info

• Industry: Computer / Information Technology (Software)