National Capital Region Jobs Case Management Team Lead | Help Desk (eh 912) Position at Accenture
- Job vacancies posted on: 7 months ago
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Our company, Accenture is currently opening occasion for those of you who are interested in becoming a part of our company specifically National Capital Reg and its surrounding areas. For those of you who are interested to be a part of our company with the position of Case Management Team Lead | Help Desk (EH 912) and able to work in the WFO (Work From Office) system with full time working hours.
We will openly welcome you if you meet these following criteria:
- Qualification: Vocational Diploma/Short Course Certificate, Bachelor's/College Degree & Professional License (Passed Board/Bar/Professional License Exam)
- Experienced in Services & Customer Service
- Honest, disciplined, and responsible
- Uphold professionalism in the work environment
We offer you a fairly competitive base salary of ₱16,000 - ₱38,000 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.
Job Info
| Company | Accenture |
| Position | Case Management Team Lead | Help Desk (eh 912) |
| Region | National Capital Region |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 2 years |
| Qualification | Bachelor's/College Degree, Professional License (Passed Board/Bar/Professional License Exam), Vocational Diploma/Short Course Certificate |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
How to apply?
- We are on Workday! For faster processing, kindly ready your CV to apply using autofill with resume.
- Click apply now and you will be redirected to our Workday site, click apply again and you will be asked to autofill with resume, apply manually or if you have previous application, you can use it to re-apply. Make sure to complete your Workday profile for your application to be processed.
Duties & Responsibilities
- Act as sub tower lead, reporting directly to the CRM Team Lead.
- Manage shift schedules and KT sessions of junior CRM resources.
- Respond to calls and resolve Tier 1 queries based on available job aids and reference materials
- Log ticket for calls received that are case-specific and assign to the proper Assignment group
- Track calls received, report metrics and provide insights on potential process improvements.
- Provide exit clearance to leavers and coordinate required visa action to the Case Management Team
- Ensure proper inventory of all Mobility assets and manage access.
- Accurately track status of completion for all required/mandatory trainings.
- Support all Information Security and Data Privacy related tasks for Mobility to ensure compliance
- Manage Business-continuity tasks and proper coordination with all the towers in the team
- Prepare regular reports and ensure all Compliance documents are updated.
- Escalate issues and challenges to team lead for proper resolution.
Qualifications
- Bachelor’s degree or equivalent
- 2-3 year of work experience
- Customer related work experience, BPO-setting
- Excellent communication skills in English (verbal and written)
- MS office skills (PowerPoint, Excel, Word)
- Customer-centric mindset
- People Management skills, at least 1 year experience
- Experience in Mobility
- Process and detailed oriented
Why join Accenture?
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
*Terms and Conditions apply
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| Address | Accenture, 4075 N Williams Ave #240, Portland, OR 97227 |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,00 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
RECRUITMENT CENTERS
Manila
GF Robinsons Cybergate Tower 1, Pioneer Street corner EDSA, Mandaluyong City
Monday - Friday | 9AM-5PM
Ilocos
Valdez Building A, Venvi IT Hub, Barangay 1 San Nicolas, Ilocos Norte
Monday - Friday | 9AM-6PM
Cebu
16F Ebloc2, Geonzon Street, Cebu IT Park, Cebu City
Monday to Friday, 9:00 AM to 5:00 PM
Stay Connected Facebook.com/accenturejobsph
Twitter.com/accenturejobsph
Youtube.com/accenturejobsph
LinkedIn: Accenture Careers in the Philippines group
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
For interested applicants, please click “APPLY NOW” and be sure to upload your updated CV or resume through Jobstreet.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 10 days
- Benefits & Others: Dental, Medical, Loans, Business (e.g. Shirts), Shifting Schedule
This Job Vacancies Grouping Tag:
- Case Management Team Lead | Help Desk (eh 912) position job vacancies
- Full-Time job vacancies in 2023
- job vacancies for Bachelor's/College Degree
- job vacancies for Professional License (Passed Board/Bar/Professional License Exam)
- job vacancies for Vocational Diploma/Short Course Certificate
- job vacancies in the city of 2023
