Quezon City Jobs Bpo Healthcare Team Leader – Quezon City Position at Optum, a UnitedHealth Group Company
- Job vacancies posted on: 6 months ago
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Our company Optum, a UnitedHealth Group Company is currently looking for candidates who are domiciled in Quezon City and surrounding areas with minimum criteria Vocational Diploma/Short Course Certificate & Bachelor's/College Degree and experienced in the field of Services & Customer Service, as well as behave in a disciplined and honest manner, to then be placed in the position of bpo healthcare team leader - quezon city and be able to work in full time system.
In accordance of our HRD decision, the net salary we can offer is of ₱16,000 - ₱38,000 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.
Job Info
| Company | Optum, a UnitedHealth Group Company |
| Position | Bpo Healthcare Team Leader - Quezon City |
| Region | Quezon City |
| Career Level | Supervisor/5 Years & Up Experienced Employee |
| Work Experience | 2 years |
| Qualification | Bachelor's/College Degree, Vocational Diploma/Short Course Certificate |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Job Description
Primary Responsibilities:
Coordinate, supervise and accountable for the daily/weekly/ monthly activities of a team of 15 to 20 Medical Collections Representatives
Set priorities for the team to ensure task completion and performance goals for the team are achieved
Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews
Identify and resolve operational problems using defined processes, expertise, and judgment
Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation.
Required Qualifications:
At least 2 years supervisory experience (Healthcare account).
Education level of at least 2 years college education (medical allied course preferred); Associate degree or higher preferred.
Proficient problem-solving approach to quickly assess current state and formulate recommendations.
Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience.
Demonstrated ability to work with computer and Windows
PC applications, which includes the ability to learn new and complex computer system applications.
Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance.
Knowledgeable with healthcare terminologies in hospital set-up
Culture at Workplace
Creative environment
Fast-paced environment
Join a high performing team
Enjoy a fair work-life balance
Personal mentoring from the top management
We reward top performers with huge bonuses
We reward innovation
Opportunities for enhanced learning
Benefits
Paying higher than average market rate
Car/Overtime/Meal allowance
Free parking at the basement garage
Excellent benefit
Emplover of choice
Free medical insurance
Employee Stock Purchase Plan/Stock Options
Office/Company Address
| Country | Philippines |
| Region | Calabarzon |
| City | Quezon City |
| Address | Optum, A Unitedhealth Group Company, 1101 Central Ave, Diliman, Quezon City, Metro Manila, Philippines |
| Map | Google Map |
Benefit
- Excellent Benefits (Statutory Benefits & Retirement Plan)
- First-day HMO
- Competitive Salary
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Company Description
Company Profile
Are you ready to rev up your life? Optum, a UnitedHealth Group family of businesses is ready for you. Our incredible global growth has been built by people with a singular focus on helping millions live healthier lives and an intense love of achievement. Our future is everywhere including our robust operations in the Philippines. We offer the global reach, resources, and can-do culture of a Fortune 5 company. It is time to learn more and start doing your life’s best work.SM
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 4 days
- Benefits & Others: Dental, Education support, Medical, Vision, Business (e.g. Shirts), Retirement Plan, Working hours vary based on job role
