Quezon City Jobs Bpo Healthcare Team Leader – Quezon City Position at Optum, a UnitedHealth Group Company

Image Optum, a UnitedHealth Group Company
  • Job vacancies posted on: 6 months ago


Our company Optum, a UnitedHealth Group Company is currently looking for candidates who are domiciled in Quezon City and surrounding areas with minimum criteria Vocational Diploma/Short Course Certificate & Bachelor's/College Degree and experienced in the field of Services & Customer Service, as well as behave in a disciplined and honest manner, to then be placed in the position of bpo healthcare team leader - quezon city and be able to work in full time system.

In accordance of our HRD decision, the net salary we can offer is of ₱16,000 - ₱38,000 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.

Job Info

Company Optum, a UnitedHealth Group Company
Position Bpo Healthcare Team Leader - Quezon City
Region Quezon City
Career Level Supervisor/5 Years & Up Experienced Employee
Work Experience 2 years
Qualification Bachelor's/College Degree, Vocational Diploma/Short Course Certificate
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Job Description

Primary Responsibilities:

Coordinate, supervise and accountable for the daily/weekly/ monthly activities of a team of 15 to 20 Medical Collections Representatives

Set priorities for the team to ensure task completion and performance goals for the team are achieved

Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand

Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews

Identify and resolve operational problems using defined processes, expertise, and judgment

Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed

Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation.

Required Qualifications:

At least 2 years supervisory experience (Healthcare account).

Education level of at least 2 years college education (medical allied course preferred); Associate degree or higher preferred.

Proficient problem-solving approach to quickly assess current state and formulate recommendations.

Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience.

Demonstrated ability to work with computer and Windows

PC applications, which includes the ability to learn new and complex computer system applications.

Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance.

Knowledgeable with healthcare terminologies in hospital set-up

              Culture at Workplace

Creative environment

Fast-paced environment

Join a high performing team

Enjoy a fair work-life balance

Personal mentoring from the top management

We reward top performers with huge bonuses

We reward innovation

Opportunities for enhanced learning


Paying higher than average market rate

Car/Overtime/Meal allowance

Free parking at the basement garage

Excellent benefit

Emplover of choice

Free medical insurance

Employee Stock Purchase Plan/Stock Options

Office/Company Address

Country Philippines
Region Calabarzon
City Quezon City
Address Optum, A Unitedhealth Group Company, 1101 Central Ave, Diliman, Quezon City, Metro Manila, Philippines
Map Google Map


  • Excellent Benefits (Statutory Benefits & Retirement Plan)
  • First-day HMO
  • Competitive Salary

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Company Description

Company Profile

Are you ready to rev up your life? Optum, a UnitedHealth Group family of businesses is ready for you. Our incredible global growth has been built by people with a singular focus on helping millions live healthier lives and an intense love of achievement. Our future is everywhere including our robust operations in the Philippines. We offer the global reach, resources, and can-do culture of a Fortune 5 company. It is time to learn more and start doing your life’s best work.SM

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 4 days
  • Benefits & Others: Dental, Education support, Medical, Vision, Business (e.g. Shirts), Retirement Plan, Working hours vary based on job role
This vacancy is suitable for those of you who live in the following areas: Calabarzon