Makati City Jobs Technical Support Specialist Position at Open Text (Philippines),Inc.
- Job vacancies posted on: 7 months ago
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We are hiring! Our company is merrily looking for a candidate to fill the position of Technical Support Specialist. For those of you who live in Makati City and its surrounding areas, we need you to then join our company office, Open Text (Philippines),Inc., and able to under a working hours.
As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Computer/Information Technology & IT-Network/Sys/DB Admin with at least Not Specified, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.
We offer you the salary rates ranging from ₱16,000 - ₱38,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.
Job Info
| Company | Open Text (Philippines),Inc. |
| Position | Technical Support Specialist |
| Region | Makati City |
| Career Level | Not Specified |
| Work Experience | - |
| Qualification | Not Specified |
| Type of Work | |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
OPENTEXT – THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
OPENTEXT – THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The OpenText FDDG Technical Analyst team is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical customer support in a challenging and rewarding environment. The incumbent will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the FDDG (Fax and Documentation Distribution) suite of products within complex customer environments.
You Are Good At:
- Representing OpenText acting as first point of contact for all technical inquiries regarding FDDG products and their integration into external environments.
- Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys, phone-based activities, and schedule adherence.
- Act as a key point of contact for customer follow up and incident management, while maintaining the support ticket with updates and resolution.
- Collaborating on cross-team and cross-product technical issues with a variety of resources including development to document software defects and customer suggestions.
What it takes:
- Experience working with FAX Server, Email Server, Outlook, Exchange Server and networking is required.
- Working knowledge of Active Directory and MS Exchange or Lotus Notes preferred.
- Previous experience working with telephony and networking preferred ; networking Technologies, FOIP and VOIP.
Additional Notes:
– This role will be working night shift, shift rotation, Philippine holidays and on call (when necessary).
– This is an Intermediate role and is open to candidates with 3+ years IT working exp.
OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6**.
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Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| City | Makati City |
| Address | Open Text (Philippines), Inc., 6819 Ayala Ave, Makati, Metro Manila, Philippines |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Team OpenText
OpenText has a clear vision of enabling the digital world. Our employees help us define and enable the digital future with market-leading enterprise solutions for digital transformation.
We are also committed to fostering the best possible work environment for our people in each of our locations across the globe. Team socials, volunteer events, excellent technology and supportive co-workers come together at OpenText to create a winning team.
The diversity and strength of our workforce are fundamental to our success. People are our greatest strength. We strive to attract and retain the very best talent the industry has to offer.
Our Story & Today
In 1991 OpenText launched as a project out of the University of Waterloo in Canada and we have continued to evolve with the shifting digital landscape.
- 120k customers in 110+ countries, getto work with a wide variety of global customers from all industries
- 90% of Fortune 100 companies our customers, make an impact
- 14k team members, join a strong and growing team
- 64 locations in 35 countries, collaborate with colleagues from around the world
- 25-year history, benefit from a track record of success and continuous growth
- 300 products, learn about a wide-range of products to manage information from engagement to insight
Company Info
- Industry: Computer / Information Technology (Software)
- Company Size: More than 5000 Employees
- Average Processing Time: 16 days
- Benefits & Others: Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Vision, Business Casual, 24/7 operations
