National Capital Region Jobs Quality Manager| Healthcare Account (ortigas) Position at Foundever™

Image Foundever™
  • Job vacancies posted on: 11 months ago

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Our company Foundever™ is currently looking for candidates who are domiciled in National Capital Reg and surrounding areas with minimum criteria Bachelor's/College Degree and experienced in the field of Manufacturing & Quality Assurance, as well as behave in a disciplined and honest manner, to then be placed in the position of quality manager| healthcare account (ortigas) and be able to work in full time system.

In accordance of our HRD decision, the net salary we can offer is of ₱16,000 - ₱38,000 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.

Job Info

Company Foundever™
Position Quality Manager| Healthcare Account (ortigas)
Region National Capital Region
Career Level Assistant Manager/Manager
Work Experience 2 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Summary of Primary Job Responsibilities:

  • Responsible and accountable for the achievement of business performance through effective leadership and management of the Quality Assurance functions and teams
  • Responsible for the ongoing development and management of team members’ performance and capability.
  • Overall responsibility for design and delivery of quality framework, ensuring that all quality initiatives support the delivery of an excellent customer experience relevant and appropriate to the program’s customers, and enable optimal operational and business performance.
  • Responsible for establishing and maintaining effective quality management systems and processes across specific programs, delivering to SITEL’s quality assurance philosophies, ensure contractual quality (KPI) achievement and supporting the program’s service experience.
  • Responsible for creating long-term strategies, project management, and process consultation to ensure that all Quality actions are relevant and aligned with the business strategies of the program.
  • Analyze data; recommend solutions to address root cause and provide recommendations on improving operational process to achieve quality/VOC goals and objectives.
  • Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Achieve client established performance and productivity goals.
  • Provide support to the site management team by identifying opportunities for achieving high levels of positive customer experience and leading the process and quality efforts to achieve them.
  • This includes hands-on data analysis and statistical process control, as well as providing direction and leadership to site analysts in this regard
  • Review customer experience journeys of assigned clients to maximize loyalty and satisfaction and coordinate efforts with Learning Department to ensure that appropriate training and development is in place to address client quality initiatives.
  • Work with all support areas to grant an impact in performance , involvement of TA for profiling improvement, HR attrition reduction, CI performance improvement plans, Ops continuous improvement of KPIS

Office/Company Address

Country Philippines
Region National Capital Region
Address Foundever™ Philippines, 2 Madrigal Ave, Ayala Alabang, Muntinlupa, Metro Manila, Philippines
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Sitel Group® and SYKES are now Foundever™.

Foundever™ is a global leader in the customer experience (CX) industry. With 170,00 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Mission: At Foundever™, we make things simple.

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 6 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Business (e.g. Shirts), Shifting Schedules
This vacancy is suitable for those of you who live in the following areas: National Capital Region