National Capital Region Jobs Operations Manager (outbound Collections) Position at AFNI Philippines Inc.
- Job vacancies posted on: 6 months ago
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Candidates who are domiciled in National Capital Reg and its surroundings and meet these following minimum criteria:
- Qualification: Bachelor's/College Degree
- Experienced in Services & Customer Service
- Behave in a disciplined, honest, responsible, and professional manner in the work environment.
The initial salary that we can offer is quite competitive with a range of ₱16,000 - ₱38,000. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.
Job Info
| Company | AFNI Philippines Inc. |
| Position | Operations Manager (outbound Collections) |
| Region | National Capital Region |
| Career Level | Assistant Manager/Manager |
| Work Experience | 2 years |
| Qualification | Bachelor's/College Degree |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
- Candidate must possess at least Bachelor’s Degree/College Degree, any field.
- At least 2 years of relevant experience as an Operations Manager.
- Candidates with experience handling Outbound Collections campaign is a must.
Essential Functions and Responsibilities:
1. Determines call center operational strategies by conducting needs assessments; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specification, and production, productivity, quality and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
2. Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
3. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs, and installing upgrades.
4. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| Address | Afni, Diliman Commercial Center, 46 Commonwealth Ave, Quezon City, 1126 Metro Manila, Philippines |
| Map | Google Map |
Benefit
- HMO Benefits up to 4 dependents for FREE upon regularization
- Up to Php 10,000 Medical Reimbursement
- Guaranteed Rice, Clothing and Transportation allowance
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Company Description
Afni helps companies develop meaningful and successful relationships with their customers. We are innovative thinkers and customer-focused teams who embrace a total-service culture that is efficient, productive and very fun.
We are a U.S. based company, expanding to the Philippines. We have 5,00 U.S. employees and more than 75 years of success. We partner with well-known companies and brand names, and it’s our job to represent our clients through millions of conversations with their U.S.-based customers. They trust us with their customer relationships, and we earn that trust, day-in and day-out.
In short, we make it happen, one interaction at a time.
To learn more, visit http://afnicareers.com/philippines
Follow us on LinkedIn: https://linkedin.com/company/afniph
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 2001 - 5000 Employees
- Average Processing Time: 2 days
- Benefits & Others: Miscellaneous allowance, Medical, Vision, Smart Casual
- Specific Location: Quezon City
