National Capital Region Jobs Join Us! Senior Quality Manager (pasig) Position at Foundever™
- Job vacancies posted on: 6 months ago
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Our company is currently seeking employees to fill the position as JOIN US! SENIOR QUALITY MANAGER (PASIG). For those of you who live in National Capital Reg and its surrounding areas, we need you to then join and becoming a part of our company to work in our office, Foundever™, and able to work under full time system.
As a company that is professional and competent in the field we are engaged in, we have specific criteria for each of our employees as well as the prospective employees. If you are experienced in the field of Services & Customer Service with a minimum degree of Bachelor's/College Degree, professional, honest and disciplined in work, we look forward to hearing from you as soon as possible.
The average starting salary we can offer you is in the range of ₱16,000 - ₱38,000. If you have credibility beyond the minimum criteria we are looking for, the provisions regarding the average initial salary we offer may change according to our company HRD agreement.
Job Info
| Company | Foundever™ |
| Position | Join Us! Senior Quality Manager (pasig) |
| Region | National Capital Region |
| Career Level | Assistant Manager/Manager |
| Work Experience | 2 years |
| Qualification | Bachelor's/College Degree |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
SUMMARY
A Senior Manager’s primary functions are to ensure his/her program/s are: 1) meeting all set performance KPIs, 2) following all Centralized Quality processes and procedures, and 3) maintaining open communication with Clients. Vital to the successful performance of these tasks, he/she is expected to perform all duties and responsibilities outlined below.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Program Support
o Conducts analysis to provide insights and recommendations to assigned programs
o Assesses costs regularly for the departments to ensure productivity and efficiency
o Run/assist projects/initiatives to help improve program performance
o Attends and participates business reviews with internal and external clients
o Serves as first escalation point of contact
TEAM MANAGEMENT
o Conducts interviews to identify high potential individuals
o On-boards new members of the team to ensure they are well equipped prior to performing the job
o Conducts coaching, mentoring, and internal training to help develop the team
o Manages performance of the team through consistent CQ process adherence
o Encourages team to participate in team engagement activities
QUALIFICATIONS
- University Degree or the equivalent
- At least 2 years work experience as a Sr.Quality Manager in a BPO setting
- Excellent communication skills – verbal and written
- Willing to work on site
PREFERRED REQUIREMENT
Six Sigma
COPC Registered Coordinator
COPC High Performance Management Technique
PMP
Knowledgeable in Minitab
Knowledgeable in Power BI, Visio and other similar tools
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| Address | Foundever™ Philippines, 2 Madrigal Ave, Ayala Alabang, Muntinlupa, Metro Manila, Philippines |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Sitel Group® and SYKES are now Foundever™.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,00 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Mission: At Foundever™, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 6 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Business (e.g. Shirts), Shifting Schedules
