National Capital Region Jobs Join Us! Senior Quality Manager (foundever) Position at Foundever™

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  • Job vacancies posted on: 11 months ago

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Hi, there! Are you that lucky person we are looking for which will join our company? We will be delighted to have you!

We are hiring for candidates in the residents of National Capital Reg and the surrounding regions, we are open recruitment for the positions as JOIN US! SENIOR QUALITY MANAGER (FOUNDEVER) in our business office, Foundever™.

This is a decent opportunity for you who are willing to work under full time working hours.

Candidates with a Bachelor's/College Degree or even higher and greatly experienced in Manufacturing & Quality Assurance are especially required. Because our company values a competitive and professional work atmosphere, the candidates we seek must be dependable, honest, disciplined, and diligent.

We can offer you a salary that is generally between ₱16,000 - ₱38,000, which is competitive and reasonable. But no need to be worry! If you are beyond our expectations and dedicated to bringing our company to be much better with the credibility that you can offer, the salary range is negotiable and also can be changed according to our company HRD agreement.

Job Info

Company Foundever™
Position Join Us! Senior Quality Manager (foundever)
Region National Capital Region
Career Level Assistant Manager/Manager
Work Experience 2 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

SUMMARY

A Senior Manager’s primary functions are to ensure his/her program/s are: 1) meeting all set performance KPIs, 2) following all Centralized Quality processes and procedures, and 3) maintaining open communication with Clients. Vital to the successful performance of these tasks, he/she is expected to perform all duties and responsibilities outlined below.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Support

o Conducts analysis to provide insights and recommendations to assigned programs

o Assesses costs regularly for the departments to ensure productivity and efficiency

o Run/assist projects/initiatives to help improve program performance

o Attends and participates business reviews with internal and external clients

o Serves as first escalation point of contact

TEAM MANAGEMENT

o Conducts interviews to identify high potential individuals

o On-boards new members of the team to ensure they are well equipped prior to performing the job

o Conducts coaching, mentoring, and internal training to help develop the team

o Manages performance of the team through consistent CQ process adherence

o Encourages team to participate in team engagement activities

QUALIFICATIONS

  • University Degree or the equivalent
  • At least 2 years work experience as a Sr.Quality Manager in a BPO setting
  • Excellent communication skills – verbal and written
  • Willing to work on site

PREFERRED REQUIREMENT

Six Sigma

COPC Registered Coordinator

COPC High Performance Management Technique

PMP

Knowledgeable in Minitab

Knowledgeable in Power BI, Visio and other similar tools

Office/Company Address

Country Philippines
Region National Capital Region
Address Foundever™ Philippines, 2 Madrigal Ave, Ayala Alabang, Muntinlupa, Metro Manila, Philippines
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Sitel Group® and SYKES are now Foundever™.

Foundever™ is a global leader in the customer experience (CX) industry. With 170,00 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Mission: At Foundever™, we make things simple.

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 6 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Business (e.g. Shirts), Shifting Schedules
This vacancy is suitable for those of you who live in the following areas: National Capital Region