National Capital Region Jobs Join Us ! Quality Manager (ortigas) Position at Foundever™
- Job vacancies posted on: 7 months ago
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We are currently looking for adequate candidates to fill the position of JOIN US ! QUALITY MANAGER (ORTIGAS). For candidates who reside in National Capital Reg and its surrounding areas, we are looking forward to hearing from you to join our team at Foundever™ and willing to work in our office under full time working hours system.
We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Manufacturing & Quality Assurance with a minimum Bachelor's/College Degree.
We can give you a fairly competitive salary in the amount of ₱16,000 - ₱38,000 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.
Job Info
| Company | Foundever™ |
| Position | Join Us ! Quality Manager (ortigas) |
| Region | National Capital Region |
| Career Level | Assistant Manager/Manager |
| Work Experience | 2 years |
| Qualification | Bachelor's/College Degree |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Summary of Primary Job Responsibilities:
- Responsible and accountable for the achievement of business performance through effective leadership and management of the Quality Assurance functions and teams
- Responsible for the ongoing development and management of team members’ performance and capability.
- Overall responsibility for design and delivery of quality framework, ensuring that all quality initiatives support the delivery of an excellent customer experience relevant and appropriate to the program’s customers, and enable optimal operational and business performance.
- Responsible for establishing and maintaining effective quality management systems and processes across specific programs, delivering to SITEL’s quality assurance philosophies, ensure contractual quality (KPI) achievement and supporting the program’s service experience.
- Responsible for creating long-term strategies, project management, and process consultation to ensure that all Quality actions are relevant and aligned with the business strategies of the program.
- Analyze data; recommend solutions to address root cause and provide recommendations on improving operational process to achieve quality/VOC goals and objectives.
- Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Achieve client established performance and productivity goals.
- Provide support to the site management team by identifying opportunities for achieving high levels of positive customer experience and leading the process and quality efforts to achieve them.
- This includes hands-on data analysis and statistical process control, as well as providing direction and leadership to site analysts in this regard
- Review customer experience journeys of assigned clients to maximize loyalty and satisfaction and coordinate efforts with Learning Department to ensure that appropriate training and development is in place to address client quality initiatives.
- Work with all support areas to grant an impact in performance , involvement of TA for profiling improvement, HR attrition reduction, CI performance improvement plans, Ops continuous improvement of KPIS
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| Address | Foundever™ Philippines, 2 Madrigal Ave, Ayala Alabang, Muntinlupa, Metro Manila, Philippines |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Sitel Group® and SYKES are now Foundever™.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,00 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Mission: At Foundever™, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 6 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Business (e.g. Shirts), Shifting Schedules
