National Capital Region Jobs Join Us! – Quality Analyst – Makati Position at Foundever™
- Job vacancies posted on: 6 months ago
We are hiring! Our company is merrily looking for a candidate to fill the position of JOIN US! - QUALITY ANALYST - MAKATI. For those of you who live in National Capital Reg and its surrounding areas, we need you to then join our company office, Foundever™, and able to under a full time working hours.
As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Manufacturing & Quality Assurance with at least Bachelor's/College Degree, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.
We offer you the salary rates ranging from ₱16,000 - ₱38,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.
|Position||Join Us! - Quality Analyst - Makati|
|Region||National Capital Region|
|Career Level||1-4 Years Experienced Employee|
|Work Experience||2 years|
|Type of Work||Full-Time|
|Minimum Salary||PHP 16.000|
|Maximum Salary||PHP 38.000|
Responsible for calibrating and supporting quality standards between clients and ClientLogic. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of ClientLogic quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site.
|Region||National Capital Region|
|Address||Foundever™ Philippines, 2 Madrigal Ave, Ayala Alabang, Muntinlupa, Metro Manila, Philippines|
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Sitel Group® and SYKES are now Foundever™.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,00 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Mission: At Foundever™, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 6 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Business (e.g. Shirts), Shifting Schedules