National Capital Region Jobs Join Our Healthcare Account! Quality Manager (ortigas) Position at Foundever™
- Job vacancies posted on: 6 months ago
We are hiring for the position of JOIN OUR HEALTHCARE ACCOUNT! QUALITY MANAGER (ORTIGAS) with full time working hours for our company office, Foundever™, for residents of National Capital Reg and its neighboring areas.
Candidates with expertise in Services & Customer Service and at least a Bachelor's/College Degree or higher are highly needed. The candidates criteria we are looking for must be trustworthy and disciplined, because our business values a professional and competitive work environment.
Our company provides a competitive salary range of ₱16,000 - ₱38,000, which can be adjusted at the discretion of HRD in our company. This range naturally varies depending on how proficient the candidate credibility can be offered.
We are pleased to announce that our company, Foundever™, is currently open recruitment for candidates who are interested in joining our office company as a JOIN OUR HEALTHCARE ACCOUNT! QUALITY MANAGER (ORTIGAS).
|Position||Join Our Healthcare Account! Quality Manager (ortigas)|
|Region||National Capital Region|
|Career Level||Assistant Manager/Manager|
|Work Experience||2 years|
|Type of Work||Full-Time|
|Minimum Salary||PHP 16.000|
|Maximum Salary||PHP 38.000|
Summary of Primary Job Responsibilities:
- Responsible and accountable for the achievement of business performance through effective leadership and management of the Quality Assurance functions and teams
- Responsible for the ongoing development and management of team members’ performance and capability.
- Overall responsibility for design and delivery of quality framework, ensuring that all quality initiatives support the delivery of an excellent customer experience relevant and appropriate to the program’s customers, and enable optimal operational and business performance.
- Responsible for establishing and maintaining effective quality management systems and processes across specific programs, delivering to SITEL’s quality assurance philosophies, ensure contractual quality (KPI) achievement and supporting the program’s service experience.
- Responsible for creating long-term strategies, project management, and process consultation to ensure that all Quality actions are relevant and aligned with the business strategies of the program.
- Analyze data; recommend solutions to address root cause and provide recommendations on improving operational process to achieve quality/VOC goals and objectives.
- Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Achieve client established performance and productivity goals.
- Provide support to the site management team by identifying opportunities for achieving high levels of positive customer experience and leading the process and quality efforts to achieve them.
- This includes hands-on data analysis and statistical process control, as well as providing direction and leadership to site analysts in this regard
- Review customer experience journeys of assigned clients to maximize loyalty and satisfaction and coordinate efforts with Learning Department to ensure that appropriate training and development is in place to address client quality initiatives.
- Work with all support areas to grant an impact in performance , involvement of TA for profiling improvement, HR attrition reduction, CI performance improvement plans, Ops continuous improvement of KPIS
|Region||National Capital Region|
|Address||Foundever™ Philippines, 2 Madrigal Ave, Ayala Alabang, Muntinlupa, Metro Manila, Philippines|
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Sitel Group® and SYKES are now Foundever™.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,00 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Mission: At Foundever™, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 6 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Business (e.g. Shirts), Shifting Schedules