Makati City Jobs Customer Service Associate (e-commerce) Position at RUSTAN COMMERCIAL CORPORATION
- Job vacancies posted on: 7 months ago
RUSTAN COMMERCIAL CORPORATION has open a job vacancy for the domicile of Makati City and surrounding areas as customer service associate (e-commerce) with full time work system which will then be placed in our company office.
The candidates we need are those who have the minimum criteria of Bachelor's/College Degree and experienced and have the integrity to work in the field of Services & Customer Service.
Our company highly values a professional and competitive work environment, therefore, candidates are required to uphold honesty and discipline in a work environtment.
As a professional company, we offer a competitive monthly base salary ₱16,000 - ₱38,000 which can be adjusted by the decision of our HRD company and adjusts to the capabilities of the candidate offers for our company.
|Company||RUSTAN COMMERCIAL CORPORATION|
|Position||Customer Service Associate (e-commerce)|
|Career Level||Less than 1 Year Experienced Employee|
|Work Experience||1 year|
|Type of Work||Full-Time|
|Minimum Salary||PHP 16.000|
|Maximum Salary||PHP 38.000|
The E-Commerce Customer Service Associates are responsible for providing the best possible customer service in responding to online, social media or email inquiries relating to rustans.com and the E-Commerce business.
They also provide product and service information, instructions or assistance for main store inquiries in order to support the achievement of business and customer satisfaction objectives of the Company.
Further, the Customer Service Associates may operate in shifts (if volume requires), and are trained to use a customer service and support ticketing system (Zendesk) to facilitate tracking and recording of all customer interactions.
Skills & Knowledge:
- Superior computer literacy
- Attentive to details
- Good follow up skills
- Excellent written English and verbal communication skills
- Basic time management and organization
- Identifies problems or issues easily
- Is able to apply appropriate procedures quickly and discern when to escalate
- Good sense of urgency
- Is able to make timely decisions and anticipate problems
- Good typing skills
- Previous experience in a customer service role is advantageous
- Experience with eCommerce, news media or content publishing systems
- Collaborative and action-oriented
- Resilient, able to deal with pressure without losing composure
- Pleasant disposition and even temperament, good voice and telephone manners
- Has good interpersonal skills: communicative, takes initiative, energetic, positive, curious, creative
Must be willing to work on a possible weekend schedule and on-site (Makati City)
|Region||National Capital Region|
|Address||Rustan's Commercial Corporation, 4th Floor, OPPEN Building, 349 Sen. Gil Puyat Avenue, Makati, 1225 Metro Manila, Philippines|
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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In the Philippines, the name “RUSTAN’S” is often synonymous with retailing. In its nearly five decades of operations, RUSTAN’S, primarily through its department stores, and additionally through its formidable network of companies, has helped to define the fledging science of retailing in the Philippines and the Southeast Asian region. It boasts a standard of operational and merchandising excellence that is second to none in the world.In the Philippines, when looking for a quality product or brand, the first question inevitably asked is often, “Maybe RUSTAN’S has it?,” a subtle testimony to and recognition of the tradition of quality and excellence associated with the name of the group.
The history of RUSTAN COMMERCIAL CORPORATION, or RCC as it refers to the premier chain of upscale department stores, is the stuff that legends are made of.
Established in 1951 by the husband and wife team of Bienvenido (Sr.) and Gliceria Tantoco, RUSTAN’S department store actually began as a set of goods hurriedly displayed for sale in the living room of the couple. From these unlikely beginnings, a picturesque gift shop was formed until it slowly but always elegantly became the country’s pre-eminent department store chain. It has a reputation it continues to earn with constant achievements and innovations in merchandising, sales, displays, and promotions. It has also introduced the first customer loyalty program in the retail industry – the Frequent Shoppers Plus.
Also considered as the country’s most prestigious retailer, RUSTAN’S remains the exclusive address of note of many of the world’s most famous names and signatures – from Cartier to Mikimoto, Tiffany to Ermenegildo Zegna, Nina Ricci to Alfred Dunhill, Sonia Rykiel to Estee Lauder, to name a few of the stores-within-a-store concepts that it has pioneered. It has just as easily become the place to find the best products of the Philippines as well.
Today, in the competitive environment of world marketing, brands and companies wishing to make inroads into the upbeat Asia Pacific market realize that RUSTAN’S is a major force and player to contend with. A place in the RUSTAN’S hearth is one of the best credentials with which to enter this booming market. And for the consumer, RUSTAN’S in the Philippines is considered the ultimate source for gift-giving as well as the only place for fashion options and accessories for the art of living.
Burning like an undying flame in the hearts and minds of each officer and every member of the companies, the RUSTAN’S SPIRIT AND WORK ETHIC:
Pursue excellence in all endeavors to fulfil the worthy aspirations of society.
Master innovation and aggressively implement solutions to improve lives.
Be the leader.
Abide by the teaching, will and plan of God.
Value integrity and the desire to contribute to the greater good of humanity.
We are responsible citizens.
We are committed to building a future.
- Industry: Retail / Merchandise
- Registration No.: rucomnct1
- Company Size: 501 - 1000 Employees
- Average Processing Time: 26 days
- Benefits & Others: Dental, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Corporate Discounts