National Capital Region Jobs Associate Customer Care Representative Position at First Advantage Phils., Inc.

Image First Advantage Phils., Inc.
  • Job vacancies posted on: 7 months ago


As a competent company, we First Advantage Phils., Inc. are looking for candidates for the position of associate customer care representative with full time work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria Vocational Diploma/Short Course Certificate & Bachelor's/College Degree, experienced in Services & Customer Service and domiciled in National Capital Reg and surrounding areas.

Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary ₱16,000 - ₱38,000 in accordance with the decisions of our company's HRD.

Job Info

Company First Advantage Phils., Inc.
Position Associate Customer Care Representative
Region National Capital Region
Career Level Less than 1 Year Experienced Employee
Work Experience -
Qualification Bachelor's/College Degree, Vocational Diploma/Short Course Certificate
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Job SummaryThe Global Customer Care Associate receives, evaluates, and answers customer inquiries in a timely manner. They will also interact with customers via phone and email to provide information in response to routine inquiries about background check searches and may handle and resolve general issues or complaints. This position is responsible for enhancing each customer’s relationship with First Advantage. Support is primarily delivered through email, chat and occasionally via phone. Each email is unique in that there are no scripts to follow. Success in this role requires strong organizational skills, high attention to detail, effective time management, solid decision-making, keen problem-solving skills, and excellent communication. 

All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients. Working at home requires internet speeds that can support the FA systems; a minimum download speed of 120mps and 10mbp upload is required. Computers must be hard wired to a router.


  • Graduate or has accomplished at least 2 years in a college course, Psychology, Business Management, Communications, Advertising, Marketing and other related courses. (College undergraduates, High School graduates and career shifters are also welcome to apply)
  • 0-2 year of experience in a customer-facing or knowledge delivery role.
  • Knowledge of common computer configuration.
  • Strong computer navigation skills.
  • Communicate in a clear and concise manner.
  • Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
  • Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
  • Ability to quickly connect with people, establish a rapport, express empathy, and project confidence.
  • Ability to work collaboratively in a team environment.
  • Prior experience with Microsoft Windows Operating Systems and ISPs required and prior Customer Care and/or background services work related experience preferred.
  • At least an average typing speed
  • Prior experience with Microsoft Office (excel, word, and outlook) preferred.
  • Passion and enthusiasm for delivering an extraordinary customer experience.
  • Full time positions available.
  • Amenable to work on a permanent night shift schedule
  • At least 10Mbps internet connection speed
  • Permanent work-from-home arrangement

——First Advantage Privacy Vision  First Advantage is committed to the responsible use of information and protecting individual privacy rights. First Advantage strives to provide services to businesses, consumers, non-profit organizations and government agencies that help reduce fraud, mitigate risk, facilitate more informed decisions, and make society safer, in ways that protect consumer privacy. We aspire to protect consumer privacy through the design of our products, by credentialing, monitoring, and auditing our customers as appropriate, and through other information security safeguards. We also strive to promote transparency through consumer education initiatives, privacy principles and policies, and appropriate opportunities for consumer choice, access, and correction with respect to personal information about the consumer. For more information about the data privacy principles of First Advantage, you may visit our website at By clicking the “APPLY” button, you are agreeing to our company’s Data Privacy Policy.

Office/Company Address

Country Philippines
Region National Capital Region
Address First Phil. Skills and Equipment Testing Corporation., Unit 1, SY Bldg., 8100 C. Raymundo Ave, Pasig, Metro Manila, Philippines
Map Google Map


  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

First Advantage is Asia-Pacific’s leading background screening, end-to-end risk mitigation and talent acquisition solutions provider. Headquartered in Atlanta, Georgia, and providing screening services globally. First Advantage pioneered Asia Pacific’s background screening industry and has led the industry in setting background screening benchmarks as it expands operations throughout the region. The exponential growth of First Advantage’s Asia-Pacific operations has enabled the company to leverage regional expertise, technology and service strengths with international experience, skills, products and reach. The Asia-Pacific operation handles large volume screenings for some of the world’s largest organizations in the financial services, retail, IT/ITeS, manufacturing, pharmaceutical and oil and gas sectors, among others.

Company Info

  • Industry: Computer / Information Technology (Software)
  • Company Size: 201 - 500 Employees
  • Average Processing Time: 18 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Group Life Insurance
  • Specific Location: Alabang, Muntinlupa
This vacancy is suitable for those of you who live in the following areas: National Capital Region