National Capital Region Jobs Tier One Support Specialist Position at Emerhub Philippines Inc.

Image Emerhub Philippines Inc.
  • Job vacancies posted on: 6 months ago


We are hiring! To candidates with Not Specified which prioritizing honesty and discipline and experienced in the field of Computer/Information Technology & IT-Software, we Emerhub Philippines Inc., are looking for candidates who are interested to join us and fill the position as tier one support specialist and dedicated to work in full time which domiciled in National Capital Reg and surrounding areas.

We offer a competitive monthly base salary from ₱25,000 - ₱35,000.

Due to prioritize professionalism in the work environment, the salary can be adjusted upon compromise with our company's HRD according to the capabilities of the candidate.

Job Info

Company Emerhub Philippines Inc.
Position Tier One Support Specialist
Region National Capital Region
Career Level 1-4 Years Experienced Employee
Work Experience 1 year
Qualification Not Specified
Type of Work Full-Time
Minimum Salary PHP 25.000
Maximum Salary PHP 35.000

We are currently seeking a Tier One Support Specialist to join our team!

Job Purpose: Interact with clients to troubleshoot and process information in response to support desk and phone inquiries, concerns, and requests about products and services.


  • Adhere to the agreed support schedule (weekdays, weekends, and/or holidays).
  • Maintain technical knowledge of current products and tools.
  • Assess the ongoing training requirements and needs of the user.
  • Monitor and respond to requests received through the online ticketing system and the phone system.
  • Attend to the LiveChat support system and attend to users’ requests. 
  • Review and follow up on assigned tickets in a timely manner. 
  • Document all user interactions as well as internal troubleshooting interactions via internal systems.
  • Escalate and redirect support requests to Tier Two and/or to other departments. 
  • Advise management of foreseeable problems with clients.
  • Any other daily operations are responsibly defined. 

Required Skills/Experience: 

Provide basic to advanced technical support to customers or users, and requires a range of skills and knowledge, including:

  • Technical knowledge: Must have a good understanding of the technology they are supporting. This may include familiarity with software applications, operating systems, networking, and hardware components.
  • Communication skills: Strong communication skills are essential. Must be able to communicate effectively with customers or end-users to diagnose and resolve technical issues.
  • Problem-solving skills: Must be able to think critically and solve problems quickly and efficiently. Be able to troubleshoot technical issues and identify the root cause of the problem.
  • Customer service skills: Providing excellent customer service is a key component. Must be patient, friendly, and empathetic, and must be able to handle difficult customers with tact and professionalism.
  • Time management skills: Tier One Technical Support professionals must be able to manage their time effectively and prioritize tasks to ensure that they meet service level agreements (SLAs) and resolve issues within a reasonable timeframe.
  • Attention to detail: Must have strong attention to detail, as they need to accurately record and document technical issues and resolutions.
  • Multitasking skills: Often, must handle multiple support requests simultaneously. As such, they must be able to multitask effectively and manage their workload efficiently.

Office Physical Requirements: 

  • Prolonged periods sitting at a desk and working on a computer.

Office/Company Address

Country Philippines
Region National Capital Region
Address Emerhub Philippines, CyberOne 6th Eastwood Cyberpark, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines
Map Google Map


  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

About Emerhub

Emerhub was founded in Jakarta in 2011. Since then, we have been providing complete solutions for investors around the world to enter and thrive in South East Asia. We are contributing in creating a better and more accessible world.

Mission & Vision

Emerhub provides market entry services such as company registration and remote hiring to foreign companies expanding in Indonesia, Vietnam, and the Philippines.

We know that going into new markets is difficult. We make sure you comply with the local laws and regulations. And we respond fast.

What makes Emerhub different

When you look for a professional service firm to help you with services like company registration or payroll, you are not just looking for somebody that does the bare minimum.

Our aim is to always find better solutions and to be really fast at replying your questions.Like when we managed to cut down the company registration times in Jakarta from the industry standard four weeks to just 4-5 working days. Or when our clients are suprised when their emails get replied in just a few hours instead of days. Even on weekends.

We do it because we feel proud every time we get to prove to our clients that operating in emerging markets doesn't mean lowering quality standards.

Our Philippine office is expanding and we need you to join in our team!

Company Info

  • Industry: Consulting (Business & Management)
  • Registration No.: CS201803857
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 12 days
  • Benefits & Others: Regular hours, Mondays - Fridays, Business (e.g. Shirts), SSS Contribution, Philhealth Contribution, and Pag-IBIG Contribution
  • Specific Location: Remote
This vacancy is suitable for those of you who live in the following areas: National Capital Region