National Capital Region Jobs Healthcare Insurance Associate Manager *with Joining Bonus! | (eh 3543) Position at Accenture

Job Info

Company	Accenture
Position	Healthcare Insurance Associate Manager *with Joining Bonus! | (eh 3543)
Region	National Capital Region
Career Level	Assistant Manager/Manager
Work Experience	8 years
Qualification	Bachelor's/College Degree, Post Graduate Diploma/Master's Degree, Professional License (Passed Board/Bar/Professional License Exam)
Type of Work	Full-Time
Minimum Salary	PHP 16.000
Maximum Salary	PHP 38.000

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!

*Get hired and receive a Joining Bonus of up to 1-month salary!

How to apply?

• We are on Workday! For faster processing, kindly ready your CV to apply using autofill with resume. 
• Click apply now and you will be redirected to our Workday site, click apply again and you will be asked to autofill with resume, apply manually or if you have previous application, you can use it to re-apply. Make sure to complete your Workday profile for your application to be processed. 

Duties & Responsibilities

• Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc.
• Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives.
• Seeks opportunities to increase customer satisfaction and deepen client relationships.
• Takes ownership in resolving and managing end-customer issues and escalations.
• Manages staff assignment based on business needs and unit capacity. This may include process migrations, hiring, infrastructure and Technology implementation.
• Builds capacity through resource planning, cross training and managing operation within approved budget. 
• Leads, directs, evaluates, and develops internal resources to take key positions as Supervisors/Team Leaders through assisting in the execution of Career Development Plans.
• Conceptualizes and implements internal rewards and recognition employee programs within the unit for retention and growth.
• Communicates internal updates and builds synergies across different teams towards attaining a common objective.
• Assists and provides guidance in hiring and screening of candidates.
• Ensures readiness of Business Continuity Plan and leads implementation, if necessary. 
• Manages compliance to company policies and effects disciplinary measures on violations.

Qualifications

• Bachelor’s degree holder
• 5+ years of relevant experience in Individual Life Insurance, Annuities, Retirement Services, or other related industry (health/financial services).
• 5+ years of leadership experience in managing a 100+ contact center team and leads in a Shared Services organization, BPO or Insurance Industry.
• In depth knowledge of large-scale contact center operations, workforce management practices, and contact center tools.

Why join Accenture?

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, Inclusion and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Healthy and encouraging work environment
• Career growth and promotion opportunities

*Terms and Conditions apply

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Company Description

Company Info

• Industry: Call Center/IT-Enabled Services/BPO
• Company Size: More than 5000 Employees
• Average Processing Time: 10 days
• Benefits & Others: Dental, Medical, Loans, Business (e.g. Shirts), Shifting Schedule