National Capital Region Jobs Healthcare Insurance Associate Manager *with Joining Bonus! | (eh 3543) Position at Accenture

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  • Job vacancies posted on: 11 months ago

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Candidates who are domiciled in National Capital Reg and its surroundings and meet these following minimum criteria:

  • Qualification: Bachelor's/College Degree, Post Graduate Diploma/Master's Degree & Professional License (Passed Board/Bar/Professional License Exam)
  • Experienced in Services & Customer Service
  • Behave in a disciplined, honest, responsible, and professional manner in the work environment.

The initial salary that we can offer is quite competitive with a range of ₱16,000 - ₱38,000. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!

*Get hired and receive a Joining Bonus of up to 1-month salary!

How to apply?

  • We are on Workday! For faster processing, kindly ready your CV to apply using autofill with resume. 
  • Click apply now and you will be redirected to our Workday site, click apply again and you will be asked to autofill with resume, apply manually or if you have previous application, you can use it to re-apply. Make sure to complete your Workday profile for your application to be processed. 

Duties & Responsibilities

  • Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc.
  • Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives.
  • Seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Takes ownership in resolving and managing end-customer issues and escalations.
  • Manages staff assignment based on business needs and unit capacity. This may include process migrations, hiring, infrastructure and Technology implementation.
  • Builds capacity through resource planning, cross training and managing operation within approved budget. 
  • Leads, directs, evaluates, and develops internal resources to take key positions as Supervisors/Team Leaders through assisting in the execution of Career Development Plans.
  • Conceptualizes and implements internal rewards and recognition employee programs within the unit for retention and growth.
  • Communicates internal updates and builds synergies across different teams towards attaining a common objective.
  • Assists and provides guidance in hiring and screening of candidates.
  • Ensures readiness of Business Continuity Plan and leads implementation, if necessary. 
  • Manages compliance to company policies and effects disciplinary measures on violations.

Qualifications

  • Bachelor’s degree holder
  • 5+ years of relevant experience in Individual Life Insurance, Annuities, Retirement Services, or other related industry (health/financial services).
  • 5+ years of leadership experience in managing a 100+ contact center team and leads in a Shared Services organization, BPO or Insurance Industry.
  • In depth knowledge of large-scale contact center operations, workforce management practices, and contact center tools.

Why join Accenture?

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, Inclusion and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities

*Terms and Conditions apply

Office/Company Address

Country Philippines
Region National Capital Region
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Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,00 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

RECRUITMENT CENTERS

Manila

GF Robinsons Cybergate Tower 1, Pioneer Street corner EDSA, Mandaluyong City

Monday - Friday | 9AM-5PM

Ilocos

Valdez Building A, Venvi IT Hub, Barangay 1 San Nicolas, Ilocos Norte

Monday - Friday | 9AM-6PM

Cebu

16F Ebloc2, Geonzon Street, Cebu IT Park, Cebu City

Monday to Friday, 9:00 AM to 5:00 PM

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Twitter.com/accenturejobsph

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LinkedIn: Accenture Careers in the Philippines group

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

For interested applicants, please click “APPLY NOW” and be sure to upload your updated CV or resume through Jobstreet.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 10 days
  • Benefits & Others: Dental, Medical, Loans, Business (e.g. Shirts), Shifting Schedule
This vacancy is suitable for those of you who live in the following areas: National Capital Region