Quezon City Jobs Customer Service Team Lead ( Onsite Set Up | Stg) Position at Sourcefit Philippines, Inc.
- Job vacancies posted on: 6 months ago
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Candidates who are domiciled in Quezon City and its surroundings and meet these following minimum criteria:
- Qualification: Vocational Diploma/Short Course Certificate & Bachelor's/College Degree
- Experienced in Services & Customer Service
- Behave in a disciplined, honest, responsible, and professional manner in the work environment.
The initial salary that we can offer is quite competitive with a range of ₱16,000 - ₱38,000. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.
Job Info
| Company | Sourcefit Philippines, Inc. |
| Position | Customer Service Team Lead ( Onsite Set Up | Stg) |
| Region | Quezon City |
| Career Level | Supervisor/5 Years & Up Experienced Employee |
| Work Experience | 5 years |
| Qualification | Bachelor's/College Degree, Vocational Diploma/Short Course Certificate |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Job Description
Summary:
The Customer Service Team lead is responsible for managing a Team of Customer Service Representatives. You will be taking Supervisor calls, but if the call volume is higher than expected, you will be asked to take in some calls until the volume normalizes. Ultimately, you will be responsible for coaching and ensuring that the team is hitting the designated SLAs.
What’s in it for you?
-Health Insurance (HMO)
-Competitive Salary
-Expanded maternity
leave up to 120 days
-Allowances
-Paid Time offs
(Vacation Leaves Are Convertible to cash if unused)
-Companywide events
-Fun & Relaxed environment
Job Details:
Customer Service Team Lead
Onsite Set up
Shifting Schedule – Includes, day shift, night shift, working on weekends and
holidays, possible split-offs
Responsibilities:
- Develop standard procedures and policies for improving the service provided to customers.
- Conduct meetings with managers to discuss process improvements and issues.
- Maintain in-depth working knowledge of the company’s brands, systems, and processes.
- Monitor business and process metrics to measure and manage customer service effectiveness.
- Manage Customer Service Team
- Provide Coaching
- Motivate team
- Evaluate Calls
- Provide supplemental training
- Ensure the team is hitting the SLAs
- Take Supervisory calls
- Leading performance reviews for team members
- Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
Qualifications:
- At least 3 years of Experience as a Customer Service Team Lead
- At least 5 years of experience in a BPO environment handling inbound calls
- Ability to multitask between multiple tools and systems
- Ability to demonstrate functional skills in communicating and explaining basic information to the customer.
- Keen awareness of company policies and procedures while applying sound judgment within scope.
- High focus on attendance and possibly variable schedule(s)
- Excellent communication skills
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| City | Quezon City |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Sourcefit is a fast-growing and dynamic BPO company committed to providing the highest level of service and expertise to our global clients, while also promoting a healthy and fulfilling work-life balance for our employees and endeavoring to give back to our community and protect our environment. We currently offer BPO services to a wide range of international companies in the IT, Direct Marketing, Banking, Hospitality, Retail, Telecom, Transport & Logistics, Accounting & Finance, Construction, Mining, Travel, Marketing & Advertising, and Journalism industries.
We are headquartered in Eastwood Cyberpark, a major BPO and technology center in Greater Manila, and maintain infrastructure to support the security and productivity of remote workers all across the country.
Join the Sourcefit team for career growth and personal development! Visit our Recruitment office from Monday to Friday, 9am to 5pm with your resume and valid ID or begin the application process online at our website ww.sourcefit.com.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Registration No.: S200804419
- Company Size: 501 - 1000 Employees
- Average Processing Time: 22 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
- Specific Location: Eastwood Libis, QC
