Pasig City Jobs Real Time Analyst – Onsite (pasig City) Position at ResultsCX

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  • Job vacancies posted on: 9 months ago

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Our company, ResultsCX is currently opening occasion for those of you who are interested in becoming a part of our company specifically Pasig City and its surrounding areas. For those of you who are interested to be a part of our company with the position of Real Time Analyst - Onsite (Pasig City) and able to work in the WFO (Work From Office) system with full time working hours.

We will openly welcome you if you meet these following criteria:

  • Qualification: Bachelor's/College Degree
  • Experienced in Services & Customer Service
  • Honest, disciplined, and responsible
  • Uphold professionalism in the work environment

We offer you a fairly competitive base salary of ₱16,000 - ₱38,000 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.

Job Info

Company ResultsCX
Position Real Time Analyst - Onsite (pasig City)
Region Pasig City
Career Level 1-4 Years Experienced Employee
Work Experience 2 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.

We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!

In this role you will:

  • Manage multiple call queues in real time.
  • Watch staffing levels at each site to ensure planned coverage is met on the interval level.
  • Manage numerous real-time metrics such as: Service Level, Average Speed of Answer, Schedule
  • Adherence, Occupancy, Average Handle Time, and After Call Work against a matrix of defined thresholds.
  • Provide outage and crisis management (Facilitating communications between IT teams and site management.)
  • Manage Interval, daily, weekly and monthly plan objectives
  • Provide Key Performance Indicator – (KPI) reporting to Client and Results management teams
  • Develop and Implement KPI Action Plans to drive performance goals.
  • Work closely with the Global Resource planners (forecasting and scheduling) to ensure optimal staffing coverage on daily and weekly basis.
  • Provide real-time skilling adjustments.
  • Serve as the main contact point between Results and our Client Partners.
  • Provide real-time leadership to Local Resource Planners (LRPs) assisting the enterprise in managing the intraday staffing requirements.

We are looking for someone who has:

  • An analytical mind set.
  • Excellent attendance.
  • Strong written and verbal communications skills
  • Strong attention to detail
  • A team player mindset
  • Exceptional problem solving skills
  • Proficiency in Microsoft Office applications such as Excel, Outlook, Word and Powerpoint & One Note knowledge is a plus.

Office/Company Address

Country Philippines
Region National Capital Region
City Pasig City
Address ResultsCX - Silver City, Silver City, Frontera Drive Cor. Dona Julia Vargas, Pasig CPO, Pasig, 1600 Metro Manila, Philippines
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

For three decades, ResultsCX has been a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. ResultsCX’s track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 30 locations and approximately 20,00 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), process automation, and our own SupportPredict digital engagement software as a service (SaaS).

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 13 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Night Differential, Annual performance Appraisal, Performance Incentives, Smart Business Casual, Shifting
This vacancy is suitable for those of you who live in the following areas: National Capital Region