Quezon City Jobs Customer Support Generalist Position at REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.

Image REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.
  • Job vacancies posted on: 10 months ago

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We are hiring! Our company is merrily looking for a candidate to fill the position of Customer Support Generalist. For those of you who live in Quezon City and its surrounding areas, we need you to then join our company office, REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC., and able to under a full time working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Services & Customer Service with at least Bachelor's/College Degree, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from ₱16,000 - ₱38,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

Job Info

Company REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.
Position Customer Support Generalist
Region Quezon City
Career Level 1-4 Years Experienced Employee
Work Experience 1 year
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

This role provides assistance to any of the 3 major functions of the Sales Support tower. These include Data Management, Event Relations and Event Support.

  1. For Data Management, the team will manage and maintain the database which may include but is not limited to lead generation, data enrichment, data cleansing and data validation.
  2. For Event Relations, the team will work on non-revenue outbound calling campaigns which may include but is not limited to visitor invitation, information dissemination, data verification, pre / post-show survey and matchmaking.
  3. Finally, for Event Support, the team will provide inbound assistance for all calls, e-mails and chat queries for all global events. 

Qualifications/Requirements:

  • Bachelor’s degree holder, any degree
  • At least 1 year of relevant experience
  • Experience dealing with various stakeholders in a global perspective
  • Experience in back-office support for e-mails and chat
  • Call Taking experience
  • Skilled in written and spoken communication
  • Basic negotiation skills
  • Should be flexible to any shift
  • Should be amenable to work on a hybrid set up

Office/Company Address

Country Philippines
Region National Capital Region
City Quezon City
Address Reed Elsevier Shared Services (Philippines) Inc., 1101 Commonwealth Ave, Diliman, Quezon City, Metro Manila, Filipina
Map Google Map

Benefit

  • Hybrid work arrangement
  • Day 1 HMO with 4 Dependents for free
  • Company Equipment provided

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Company Description

RELX is a world leading provider of professional information solutions in the science and medical, legal, risk management, and business to business sectors.

We leverage deep customer understanding to deliver demonstrably improved outcomes to our professional customers.

We do this by combining content and data with analytics and technology in global platforms, sharing institutional skills, assets and resources across RELX.

Our customers are using our products every day to advance science, improve medical outcomes, enable better legal decisions, evaluate risk, forge business relationships and gain business insight.

Reed Elsevier Philippines (REPH) is the shared services arm of RELX group, with centers located at the UP-Ayalaland TechnoHub in Metro Manila and the Iloilo Business Park in Iloilo city. Reed Elsevier Philippines was established in November 2010 and is registered as Reed Elsevier Shared Services (Philippines), Inc. (RESSPI).

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 12 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Parking, Monthly Performance Bonus, Free HMO benefit on Day 1, Retirement package, Business Attire, Mondays-Fridays but may also vary depending on role
  • Specific Location: Quezon City
This vacancy is suitable for those of you who live in the following areas: National Capital Region