National Capital Region Jobs Citi Customer Service Representative | Earn 26-33k + Hmo Day 1 + Retirement Plan Position at Citigroup Business Process Solutions Pte. Ltd.

Image Citigroup Business Process Solutions Pte. Ltd.
  • Job vacancies posted on: 9 months ago


We are hiring! Our company is merrily looking for a candidate to fill the position of CITI Customer Service Representative | Earn 26-33k + HMO Day 1 + Retirement Plan. For those of you who live in National Capital Reg and its surrounding areas, we need you to then join our company office, Citigroup Business Process Solutions Pte. Ltd., and able to under a full time working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Admin/Human Resources & Human Resources with at least High School Diploma, Vocational Diploma/Short Course Certificate & Bachelor's/College Degree, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from ₱26,000 - ₱33,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

We are now accepting WALK-IN applicants every Monday – Friday 9AM to 5PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig

The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They Identify and fulfill clients’ necessities by providing an exceptional customer experience


We offer a competitive salary package of 26-33K and other great benefits including:

• HMO Health Insurance from day 1 for you and your unlimited qualified dependents

• Life Insurance from day 1

• Tuition Fee Reimbursement

• Retirement Plan

• Staff Loan

• Bereavement Assistance

• Total of 35 leaves credits in a year


• Citi Philippines continues to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza

• Be part of our fast-growing teams of Customer Solutions Officers

• Internal movement career opportunities within Citi

• CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs


• International BPO voice experience is a plus

• College Graduate of any 4 year course

• Call Center Experience is not required for applicants who completed a Bachelor’s Degree

• Fresh Graduates and those coming from different industries are welcome to apply

• Undergraduates need to have 6 months BPO international voice experience

• Above average English communication skills and comfortable speaking with other nationalities

• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)

• Amenable to working in Bonifacio Global City, Taguig

• Applicants should be Filipino citizens or hold relevant residence status


*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.

Office/Company Address

Country Philippines
Region National Capital Region
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  • Onsite Application or Over-the-Phone Processing
  • Competitive Salary Package and Benefits
  • HMO, Life Insurance & Retirement Plan

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Company Description

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Citigroup Business Process Solutions Pte. Ltd. (CBPS)provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: 2001 - 5000 Employees
  • Average Processing Time: 1 day
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Vision, Retirement Plan, Business Attire
  • Specific Location: Bonifacio Global City, Taguig
This vacancy is suitable for those of you who live in the following areas: National Capital Region