National Capital Region Jobs Bilingual Customer Support Representative (spanish) Position at iScale Solutions, Inc.

Image iScale Solutions, Inc.
  • Job vacancies posted on: 9 months ago

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Our company is currently seeking employees to fill the position as Bilingual Customer Support Representative (Spanish). For those of you who live in National Capital Reg and its surrounding areas, we need you to then join and becoming a part of our company to work in our office, iScale Solutions, Inc., and able to work under full time system.

As a company that is professional and competent in the field we are engaged in, we have specific criteria for each of our employees as well as the prospective employees. If you are experienced in the field of Services & Customer Service with a minimum degree of Not Specified, professional, honest and disciplined in work, we look forward to hearing from you as soon as possible.

The average starting salary we can offer you is in the range of ₱16,000 - ₱38,000. If you have credibility beyond the minimum criteria we are looking for, the provisions regarding the average initial salary we offer may change according to our company HRD agreement.

Job Info

Company iScale Solutions, Inc.
Position Bilingual Customer Support Representative (spanish)
Region National Capital Region
Career Level 1-4 Years Experienced Employee
Work Experience 1 year
Qualification Not Specified
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Requirements:

● Prior BPO experience is a must, and experience on travel accounts is a plus

● Proficient in English, both written and verbal

● Average or above proficiency in Spanish, both written and verbal

● 3+ years CSR experience in hospitality, call center, or customer engaging duties.

● Comfortable using new technology, platforms and CRMs

● Hubspot CRM and Ticketing experience is a plus but not required (training will be

provided)

● Ringover or any VOIP experience is an advantage

● Complex Problem Solver with ability to take a step back and think out of the box

● Ability to operate effectively within fast-paced and ever-changing environments

while seeing the big picture and providing travelers with holistic solutions.

● Empathetic communicator with high-level interpersonal skills and ability to connect

and foster relationships while demonstrating confidentiality and cross-cultural

awareness.

● Willing to work in shifts following European business hours

● Willing to work onsite

Responsibilities:

● Receive and handle customer queries via ticketing system, chat or inbound phone

calls

● Come up with alternate travel arrangements, depending on the nature of the

concern

● Address customer concern in real time by working out solutions with travel partners

● Ensure customer is satisfied with the new arrangement and proactively look for

feedback

Office/Company Address

Country Philippines
Region National Capital Region
Address 3rd Floor, iScale Solutions, Corinthian Plaza, 121 Paseo de Roxas, Legazpi Village, Makati, 1229 Metro Manila, Filipina
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Benefit

  • Full Time Employment with competitive salary and benefits
  • Vacation and Sick Leave benefits
  • Medical, dental, and vision insurance coverage

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Company Description

iScale Solutions provides managed outsourcing services for customers in 15 countries. Our core business is building high profile software development teams, as wall as BPO teams, for foreign clients. We value initiative, innovation and people with a can-do attitude to solve challenging technical issues.

Company Info

  • Industry: Computer / Information Technology (Software)
  • Company Size: 501 - 1000 Employees
  • Average Processing Time: 17 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Vision, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts), Remote, Work From Home
This vacancy is suitable for those of you who live in the following areas: National Capital Region