National Capital Region Jobs Associate Workforce Manager | Project Management (eh 1577) Position at Accenture

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  • Job vacancies posted on: 9 months ago

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Are you looking for job vacancies? Our company, Accenture is merrily inform you that we are hiring!

We need you to fill the position as Associate Workforce Manager | Project Management (EH 1577) for our office.

This position requires a full time working hours system which domiciled in National Capital Reg and its surroundings.

As a competitive company, we need these minimum criteria for candidates to be fulfilled. If you are a Vocational Diploma/Short Course Certificate, Bachelor's/College Degree & Professional License (Passed Board/Bar/Professional License Exam) and experienced in the field of Services & Customer Service, a person who honesty and discipline, then you are highly awaited in our company.

The starting salary we can offer is in a range from ₱16,000 - ₱38,000, this salary range that we offer is negotiable can change at any time according to our HRD's decision depending on the capability of the candidate can offered for our company.

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!

How to apply?

  • Click on “Apply Now” to submit your application. You will be receiving an SMS with the Workday link where you must continue your application. 
  • Make sure to accomplish your Workday profile to proceed with the hiring process. 
  • For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time. 

Duties & Responsibilities

  • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
  • On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD. 
  • Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
  • Responsible for delivery on all contracts / SLAs
  • Manages internal and external audit with processes and controls.
  • Responsible for the development of resources under his/her span
  • Provide Operations Director/Managers with input on possible resolutions. Provide solutions to escalated issues and updates.
  • This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.
  • Develop programs/modules/projects or other initiatives for WFM Team’s development and efficiency
  • Serve as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.
  • Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.

Qualifications

  • At least 3 years People Management experience with at least 2 years Managerial experience in WFM (supervisors as direct reports)
  • Experience in RTA, Scheduling, Capacity Planning, and Forecasting
  • Capable for scheduling, capacity planning, and forecasting using manual, with a tool, or create from scratch
  • Client facing background

Why join Accenture?

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, Inclusion and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities

*Terms and Conditions apply

Office/Company Address

Country Philippines
Region National Capital Region
Address Cyberzone, Accenture, Axis Tower One Northgate, Filinvest City, 8th Floor, Alabang, Muntinlupa, 1781, Filipina
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,00 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

RECRUITMENT CENTERS

Manila

GF Robinsons Cybergate Tower 1, Pioneer Street corner EDSA, Mandaluyong City

Monday - Friday | 9AM-5PM

Ilocos

Valdez Building A, Venvi IT Hub, Barangay 1 San Nicolas, Ilocos Norte

Monday - Friday | 9AM-6PM

Cebu

16F Ebloc2, Geonzon Street, Cebu IT Park, Cebu City

Monday to Friday, 9:00 AM to 5:00 PM

Stay Connected Facebook.com/accenturejobsph

Twitter.com/accenturejobsph

Youtube.com/accenturejobsph

LinkedIn: Accenture Careers in the Philippines group

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

For interested applicants, please click “APPLY NOW” and be sure to upload your updated CV or resume through Jobstreet.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 10 days
  • Benefits & Others: Dental, Medical, Loans, Business (e.g. Shirts), Shifting Schedule
This vacancy is suitable for those of you who live in the following areas: National Capital Region