National Capital Region Jobs Sme | Customer Service Analyst (eh 3008) Position at Accenture

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  • Job vacancies posted on: 9 months ago

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Our company, Accenture is currently opening occasion for those of you who are interested in becoming a part of our company specifically National Capital Reg and its surrounding areas. For those of you who are interested to be a part of our company with the position of SME | Customer Service Analyst (EH 3008) and able to work in the WFO (Work From Office) system with full time working hours.

We will openly welcome you if you meet these following criteria:

  • Qualification: Bachelor's/College Degree, Post Graduate Diploma/Master's Degree & Professional License (Passed Board/Bar/Professional License Exam)
  • Experienced in Services & Customer Service
  • Honest, disciplined, and responsible
  • Uphold professionalism in the work environment

We offer you a fairly competitive base salary of ₱16,000 - ₱38,000 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.

Job Info

Company Accenture
Position Sme | Customer Service Analyst (eh 3008)
Region National Capital Region
Career Level 1-4 Years Experienced Employee
Work Experience 3 years
Qualification Bachelor's/College Degree, Post Graduate Diploma/Master's Degree, Professional License (Passed Board/Bar/Professional License Exam)
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!

How to apply?

  • We are on Workday! For faster processing, kindly ready your CV to apply using autofill with resume. 
  • Click apply now and you will be redirected to our Workday site, click apply again and you will be asked to autofill with resume, apply manually or if you have previous application, you can use it to re-apply. Make sure to complete your Workday profile for your application to be processed. 

Duties & Responsibilities

  • Be subject matter expert across all facets of the business.
  • Read, understand and analyze client process as per the business rules
  • Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
  • Support with QC and Audit mechanism within process to ensure delivery on SLA’s.
  • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Always demonstrate the highest level of customer service.
  • Pay close attention to detail and follow through to resolve any outstanding issues.

Qualifications

  • Bachelor’s degree holder
  • Be subject matter expert across all facets of the business.
  • Read, understand and analyze client process as per the business rules
  • Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
  • Support with QC and Audit mechanism within process to ensure delivery on SLA’s.
  • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Always demonstrate the highest level of customer service.
  • Pay close attention to detail and follow through to resolve any outstanding issues.

Why join Accenture?

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, Inclusion and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities

*Terms and Conditions apply

Office/Company Address

Country Philippines
Region National Capital Region
Address Cyberzone, Accenture, Axis Tower One Northgate, Filinvest City, 8th Floor, Alabang, Muntinlupa, 1781, Filipina
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,00 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

RECRUITMENT CENTERS

Manila

GF Robinsons Cybergate Tower 1, Pioneer Street corner EDSA, Mandaluyong City

Monday - Friday | 9AM-5PM

Ilocos

Valdez Building A, Venvi IT Hub, Barangay 1 San Nicolas, Ilocos Norte

Monday - Friday | 9AM-6PM

Cebu

16F Ebloc2, Geonzon Street, Cebu IT Park, Cebu City

Monday to Friday, 9:00 AM to 5:00 PM

Stay Connected Facebook.com/accenturejobsph

Twitter.com/accenturejobsph

Youtube.com/accenturejobsph

LinkedIn: Accenture Careers in the Philippines group

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

For interested applicants, please click “APPLY NOW” and be sure to upload your updated CV or resume through Jobstreet.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 10 days
  • Benefits & Others: Dental, Medical, Loans, Business (e.g. Shirts), Shifting Schedule
This vacancy is suitable for those of you who live in the following areas: National Capital Region