Operations Supervisor Vacancies at Manulife Philippines

Image Manulife Philippines
  • Job vacancies posted on: 9 months ago

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We are open recruitment and happily inform you that we are looking for candidates to fill the position of Operations Supervisor in our company, Manulife Philippines. For candidates who reside in Quezon & Quezon City and its neighboring regions, we are looking for you to be a part of us and work in our company office, and able to labor under a full time system.

We have specific requirements for each of our employees as well as potential workers, because we are a professional and knowledgeable business in the field we work in. We are interested in hearing from you as soon as possible if you have expertise in the fields Services & Customer Service and possess a Not Specified or higher.

We offer you a fairly competitive salary that can be adjusted depending on the credibility you can contribute to our company. It typically ranges from ₱16,000 - ₱38,000 and likely to change at any time. This salary negotiation must be agreed based on our company's HRD agreement.

Job Info

Company Manulife Philippines
Position Operations Supervisor
Region Quezon, Quezon City
Career Level Not Specified
Work Experience -
Qualification Not Specified
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Job Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Operations Supervisors with the resources to solve critical problems for the future of our business, which is why we need you. 

What motivates you?

·       You obsess about customers, listen, engage and act for their benefit 

·       You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

·       You thrive in teams, and enjoy getting things done together

·       You take ownership and build solutions, focusing on what matters 

·       You do what is right, work with integrity and speak up

·       You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

  • Bachelor’s degree in any discipline
  • 1-2 years TL experience preferably in the BPO Industry with Financial background.
  • Consistently meeting/exceeding job requirements in the past 12 months
  • Should not have any attendance issues or disciplinary action in the past 12 months
  • Solid people handling skills including recruiting, performance management and staff development
  • Excellent organizational and time management skills
  • Effective communication, interpersonal, influencing and negotiation skills
  • Ability to work independently and efficiently in a team oriented, high demand and fast paced environment
  • Ability to problem solving and decision-making skills
  • Strong relationship and client management skills
  • Professional attitude and client service orientation; collaborative and results-oriented

On the job you will: 

  • Manage the team’s day to day operation to ensure that SLA is met
  • Handle escalations on a timely manner
  • Conduct recruitment and hiring
  • Assist in workforce management duties such as schedule and leave management
  • Review team performance and provide corrective action plan/s – perform 1:1 coaching, provide support, motivation and development of staff
  • Review, collect, and summarize quality control and business reports
  • Assist in conducting a regular training needs analysis for personal and professional development of the staff
  • Identify opportunities for process improvement recommendations
  • Partner with HR about any payroll and disciplinary measure concerns
  • Facilitate meetings to disseminate announcements, discuss policies and calibrate process
  • Assist immediate supervisor in coordinating team resources, monitoring team activities, and preparing reports
  • Such other duties and functions as assigned by Operations Management

 Our commitment to you

·       Our mission; to be a part of making Decisions Easier and Lives Better

·       A leadership team dedicated to your growth and success 

·       A bold ambition and set of goals to be a leader in driving transformation in our industry 

·       Our best. Every day. 

Learn more about opportunities with us at **    

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,00 employees, over 116,00 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies

Office/Company Address

Country Philippines
Region Calabarzon
City Quezon
Address Manulife Philippines, 3rd Floor Z Square Mall Del Monte, Corner Banawe St, Santa Mesa Heights, Quezon City, 1115 Metro Manila, Filipina
Map Google Map
Country Philippines
Region National Capital Region
City Quezon City
Address Manulife Philippines, 3rd Floor Z Square Mall Del Monte, Corner Banawe St, Santa Mesa Heights, Quezon City, 1115 Metro Manila, Filipina
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,00 employees, over 98,00 agents, and thousands of distribution partners, serving almost 30 million customers.

As of September 30, 2020, we had $1.3 trillion (US$943 billion) in assets under management and administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Company Info

  • Industry: Insurance
  • Company Size: 2001 - 5000 Employees
  • Average Processing Time: 29 days
  • Benefits & Others: Miscellaneous allowance, Medical, Loans, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible Spending
This vacancy is suitable for those of you who live in the following areas: Calabarzon, National Capital Region

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