Quezon City Jobs Hotel Duty Manager (supervisory Level) Position at Roxaco Asia Hospitality Corporation

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  • Job vacancies posted on: 9 months ago

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Do you currently live in the Quezon City and its surrounding areas and are looking for job vacancies? We are pleased to inform you that our company office, Roxaco Asia Hospitality Corporation is currently seeking candidates to then join and fill the position as Hotel Duty Manager (Supervisory Level) and able to work under full time working hours system.

We are a competent professional company, therefore we have specific criteria for the interested candidates. We give priority to candidates who are experienced in the field of Hotel/Restaurant & Hotel/Tourism with a minimum Bachelor's Degree. In addition, we also prioritize candidates who are professional at work, uphold honesty, discipline in responsibility, and are capable to complete their task as well as possible.

We are offering a salary of ₱20,000 - ₱25,000 for this position for interested candidates. However, this salary range can be negotiated and changed if the candidate's credibility exceeds our expectations and for sure, the agreement is adjusted to the policies of our company's HRD. Your capability will be highly appreciated by our company.

Job Info

Company Roxaco Asia Hospitality Corporation
Position Hotel Duty Manager (supervisory Level)
Region Quezon City
Career Level Supervisor/5 Years & Up Experienced Employee
Work Experience 2 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 20.000
Maximum Salary PHP 25.000

JOB SUMMARY

To provide leadership and supervise operations in the Front Office to consistently and profitably deliver a high-quality guest experience in accordance with established standards. A Duty Manager is also automatically a person in-charge of the entire hotel operations during his shift reporting to the Hotel Operations Manager for all relevant issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES

GUEST ENGAGEMENT

· Be readily available/approachable for all guests.

· Ensure that departments achieve or exceed guest’s service expectations.

· Take proactive approaches when dealing with guest concerns.

· Extend professionalism and courtesy to guests at all times, always displaying the values of the company in all interactions.

ASSOCIATE ENGAGEMENT

· Communicate all goals and results with associates.

· Promote teamwork and associate morale. Lead by example demonstrating self-confidence, energy and enthusiasm.

· Motivate and encourage staff to solve guest and associate related concerns.

· Identify and recognize outstanding individual and team performance on a continuous basis through reward and recognition programs.

· Assist team leaders in meeting and exceeding company goals.

· Meet with staff (direct reports) on a one-to-one basis weekly and at every appraisal schedule.

· Ensure all staff participate in Training activities including 15-minute briefings.

· Promote empowerment by recognizing team members that make decisions to resolve hotel issues or guest problems.

· Assist Supervisors in understanding revenue and performance results, developing game plans to attack need areas and expand on strengths.

FINANCIAL

· Achieve or exceed budgeted revenue and profit goals, balancing cost with guest satisfaction.

· Comply with all corporate accounting procedures.

· Maximize revenue through the Revenue Management and inventory control systems.

· Aggressively minimize accident and labor compensations, unemployment claims and resulting costs

OPERATIONS AND BRAND COMPLIANCE

· Ensures arrivals and arrangements upon departure are properly executed.

· Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.

· Ensures a strict room key control system is implemented at the Front Desk.

· Ensures the correct implementation of all cash-handling procedures.

· Ensures the front office team is knowledgeable of rates and proactively promotes room sales to potential walk in guests and accurately facilitate the input all such reservations and guest information

· Ensures rooms are allocated in accordance with guest requirements and business needs.

· Monitors all outstanding payments and liaises with Sales & Marketing and Finance & Accounting regarding credit arrangements sincerely and with integrity.

· Works together with the Revenue Manager / E-distribution to control room inventory promoting teamwork and competitive spirit.

· Responsibly ensures all check-in/out procedures are implemented in accordance with established standards.

· Efficiently ensures the following policies & procedures are adhered to:

§ Foreign currency exchange

§ Credit cards

§ Credit Shells

§ No Shows

· Communicates with guests to check engagement and further needs.

· Ensures implementation of SOP and all policies & procedures related to the department.

· Efficiently and responsibly ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.

· Active participation in the operations and promote teamwork.

· Respectfully and positively communicates to the team and follows up effectively on Guest’s feedback.

· Ensure the thorough collection and accurate recording of guest profile information by the hotel teams.

· Provide a safe working environment in compliance with the company’s set safety programs.

· Attend all training seminars as outlined in key success factors.

Additional Responsibilities:

· Any other reasonable duties as assigned by the Operations Manager and/or the Area Operations Manager.

JOB QUALIFICATIONS

A. Education – BS Degree in Hospitality. Tourism or Management Course

B. Work Experience – At least 3 year(s) of working experience in the related field is required for this position.

C. Knowledge, Skills and Abilities

This job suits someone who is confident, enthusiastic, innovative and persuasive, results focused with a voracious appetite for varied activities, high paced, a sense of urgency, completing multiple simultaneous projects.

High standards of honesty, integrity, and discretion, and must also have the ability to operate in a fast-paced, non-structured entrepreneurial environment while maintaining open lines of communication. The job requires getting things done quickly and handling a variety of activities.

Office/Company Address

Country Philippines
Region National Capital Region
City Quezon City
Address Roxaco Land Corporation, Cacho Gonzales Condominium, 101, Aguirre Street, Legazpi Village, Makati, 1200 Metro Manila, Filipina
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Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

ROXACO ASIA HOSPITALITY CORPORATION (RAHC)is a Hotel Development and Management group that holds the franchise to operate several GO HOTELS sites in Metro Manila and major cities in the Philippines.

RAHC is a subsidiary of ROXACO LAND CORPORATION, the real estate arm of Roxas and Company, Inc. (RCI), one of the oldest publicly listed conglomerates in the Country.

For more information on Go HOTELS, seehttp://ww.gohotels.ph/.

Company Info

  • Industry: Hotel / Hospitality
  • Registration No.: 007-937-565-000
  • Company Size: 51 - 200 Employees
  • Benefits & Others: Dental, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Service Charge
This vacancy is suitable for those of you who live in the following areas: National Capital Region