Mandaluyong City Jobs Customer Experience Coordinator- Csr Background- Shaw Site Position at IBEX Global Solutions (Philippines) Inc.

Image IBEX Global Solutions (Philippines) Inc.
  • Job vacancies posted on: 9 months ago

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Candidates who are domiciled in Mandaluyong City and its surroundings and meet these following minimum criteria:

  • Qualification: Not Specified
  • Experienced in Services & Customer Service
  • Behave in a disciplined, honest, responsible, and professional manner in the work environment.

The initial salary that we can offer is quite competitive with a range of ₱28,000 - ₱32,000. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.

Job Info

Company IBEX Global Solutions (Philippines) Inc.
Position Customer Experience Coordinator- Csr Background- Shaw Site
Region Mandaluyong City
Career Level 1-4 Years Experienced Employee
Work Experience 2 years
Qualification Not Specified
Type of Work Full-Time
Minimum Salary PHP 28.000
Maximum Salary PHP 32.000

Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Hoffmann Brothers services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills.

Our Customer Experience Coordinators are one of our most important resources in our company. They provide the sole source for our ability to meet our customer’s needs. We have a set of high standards for job qualification and job performance. Our coordinators must have strong skills and a willingness to learn and grow with the company.

To be successful in this role, you must be:

· A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment

· Detail Oriented: Able to pay attention to the minute details of a project or task

· Efficient: Able to work in a fast-paced environment and handle multiple projects and goals

· Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive

· Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics

· Communicative: Able to communicate information via writing and spoken word clearly and concisely

· Customer Oriented Able to take care of customer needs while following company procedures

· Problem Solvers Able to find a solution for or to deal proactively with work-related problems

· Professional: In the way you speak, dress, and act.

Requirements:

· To adequately perform the duties of this job the employee is regularly and routinely required to sit, stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. 

·  The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required. 

 ok to work onsite in Shaw

Office/Company Address

Country Philippines
Region National Capital Region
City Mandaluyong City
Address ibex shaw, Brgy, Shaw IT Center, Shaw Boulevard, cor Nueve de Febrero, Mandaluyong, 1552 Kalakhang Maynila, Filipina
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Solutions for Global Business Needs

Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.

Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 700+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.

Capitalizing on Our Core Strengths

Our singular focus is providing reliable, consistent, predictable performance. Our outstanding employees manage worldwide customer relationships on behalf of our business partners and deliver these customer experiences with a combination of passion, world class training and leading-edge technology. We stand by core organizational values that have helped us deliver our value proposition to global companies for over 10 years.

At IBEX Global our mission is to build the industry’s most dynamic team of customer service and marketing associates and deliver cost-effective, high-impact customer management strategies to the world’s leading organizations.

We believe that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives:

  • INTEGRITY

Our integrity ensures our credibility. Honor your commitments and take ownership of your actions. Our words and deeds are truthful and reliable.

  • RESPECT

Treat others the way we want to be treated and create a culture of mutual appreciation, regard and value. Act towards others with dignity and help one another succeed.

  • TRANSPARENCY

Clear, candid and open communication must drive all interactions. Transparency makes our actions understood, creates reliability and fosters collaboration. We maintain and encourage straightforward dialogue with our employees, clients and stakeholders.

  • EXCELLENCE

Strive for excellence in all that we do. Take great pride in your work as each employee’s contribution is vital towards delivering exceptional customer service to our clients. Provide this extraordinary experience and reward superior performance.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: 2001 - 5000 Employees
  • Average Processing Time: 3 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Casual (e.g. T-shirts), Program Incentives and Allowance
This vacancy is suitable for those of you who live in the following areas: National Capital Region

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