Quezon City Jobs Au Insurance Service Manager Position at Intogreat Solutions

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  • Job vacancies posted on: 10 months ago

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Our company Intogreat Solutions is currently looking for candidates who are domiciled in Quezon City and surrounding areas with minimum criteria Not Specified and experienced in the field of Services & Customer Service, as well as behave in a disciplined and honest manner, to then be placed in the position of au insurance service manager and be able to work in full time system.

In accordance of our HRD decision, the net salary we can offer is of ₱16,000 - ₱38,000 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.

Job Info

Company Intogreat Solutions
Position Au Insurance Service Manager
Region Quezon City
Career Level Assistant Manager/Manager
Work Experience 1 year
Qualification Not Specified
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

The role

You will be directly reporting to the Operations Manager and contribute as a key member of the Operations leadership team.

You and your team will provide end-to-end contact centre support (tickets, emails, inbound and outbound calls, chat) to our client which is an Australian insurance website that is rapidly growing.

Your goals are to:

  • Lead a motivated, talented and productive team;
  • Build a trusted and successful relationship with our client; and
  • Manage the end-to-end service delivery.

What does the role involve?

  • Engage and lead a team of about 20 staff including:
  • measuring and delivering results,
  • building a culture aligned to our core values (Accountability, Care, Collaboration and Innovation),
  • monthly staff coaching
  • managing underperformance or misconduct,
  • career and succession planning, and
  • interviewing and onboarding new staff
  • Manage, build and strengthen the client relationships to help ensure the long-term partnership with Intogreat including:
  • develop a thorough understanding of the clients’ business, systems and processes
  • leading business review meetings
  • ensuring clients’ expectations on service delivery are achieved
  • Seeking feedback and resolving any concerns
  • identifying future opportunities for existing clients to grow their business with us
  • Manage operations including:
  • Managing workflow
  • Daily and forecast capacity planning
  • Handling escalations
  • Hitting contracted service KPIs
  • Accomplishing profitability targets
  • Undertaking projects to reduce cost and improve service levels, to benefit both Intogreat and the client
  • Collaborate with our subject matter expert (SME) coaches to ensure that staff receive the technical training they require

About you

First and foremost is to be an effective in building staff and client relationships. You are a proven leader in managing teams that support your website client(s) – not just staff management, but also experience in managing the operation and communicating with your client. You have a passion for serving and supporting others, so that your success has been achieved through your high performing team whom demonstrate great work and a great attitude. Ideally, you have experience with insurance and/or working with Australian clients. Where you lack experience, you are confident that you can learn and grow quickly.

What it’s like to work here

This role both challenging and rewarding. We expect all of our staff to be fully dedicated when they are working. However, we also recognise that you have a life outside of the office, and support you enjoy a genuine work life balance.

A role at Intogreat is a career, not a job – we pride ourselves on understanding our staffs’ ambitions and working with them and our clients to create opportunities for growth and promotion.

Qualifications

  • 3+ years of equivalent leadership experience, including:
  • Staff management
  • Client account management
  • 1+ year of experience in insurance processes and products
  • Demonstrated experience in managing broader contact centre operation functions, such as workforce planning, quality, scheduling etc
  • Must have Non-life Insurance experience
  • Experience with Australian clients

Here are the reasons why you should join Intogreat:

  • Competitive Salary Package
  • HMO on day 1 w/ 2 Free Dependents – Enjoy up to 200K MBL
  • Group Life Insurance
  • 20 Paid Leaves
  • Bereavement assistance
  • Above market annual appraisal
  • Work-life balance and high staff engagement culture.
  • Long-term development plan program
  • Free training courses
  • Cultural training
  • Emerging leaders’ program
  • High-end IT devices will be provided
  • Employee awards and events

Office/Company Address

Country Philippines
Region National Capital Region
City Quezon City
Address Intogreat Philippines | Staff Outsourcing Offshoring Company Manila, 11F Felina Corporate Plaza, 5 Eastwood Ave, Bagumbayan, Quezon City, 1100 Metro Manila, Filipina
Map Google Map

Benefit

  • Hybrid Set-up (equipment will be provided)
  • Dayshift and Weekends Off
  • Day 1 HMO w/ 2 Free Dependents and Group Life Insurance

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Company Description

Intogreat is a superior Australian offshoring and consulting company. Working in partnership with our SME clients we use our expertise to seamlessly integrate offshoring resources within businesses. We help our customers increase revenue, improve their customer experience and client retention rates, improve productivity, quality and reduce costs. We provide our clients with talented, motivated high performing team players. We are committed to delivering value that strengthens and grows our client's business and providing a workplace for our staff that enables them to grow, develop and deliver exceptional outcomes.

Company Info

This vacancy is suitable for those of you who live in the following areas: National Capital Region